Need help or support with your Star printer?  Hardware Problems If you KNOW your printer is operating incorrectly: maybe it's been dropped, has had liquid spilt on it or the self test is not functioning? Or you would just like to know what the policy is to have a printer repaired should one of the above ever occur. Please enter the purchase date of your printer (approximate date is O.K.) to learn the process of having it repaired.   To receive service, please enter your product purchase date: For products purchased in USA & Canada: January February March April May June July August September October November December 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 January 2009 Su Mo Tu We Th Fr Sa 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 For products purchased in Mexico: January February March April May June July August September October November December 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 January 2009 Su Mo Tu We Th Fr Sa 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 For products purchased in Latin America: January February March April May June July August September October November December 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 January 2009 Su Mo Tu We Th Fr Sa 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7   Browse Knowledge Base and FAQs Maybe the problem you are encountering has been presented to Star Micronics before by another user. Star has created a list of Application Notes covering various printer configuration topics to assist our many diverse customers and the applications they utilize. Please feel free to peruse this list. If the issue you are encountering is not listed here, please return to the current page and select Request Technical Support.     Request Technical Support There are a number of ways to contact Star Micronics for technical support. We realize how valuable your time is and pledge to expedite the resolution to ensure minimum business downtime. Please complete the technical request form to have your issue logged, managed and resolved quickly and efficiently by a qualified technical support representative.