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Technical Support Form
When you submit your Technical Support request, our system will automatically create an entry in our database. You will be emailed a case number for tracking purposes, please quote this case number on all future contact.
After an initial assessment by our support team, the problem will be assigned to an appropriate engineer for resolution and a reply will be sent to you by email or we will call you.
To ensure quick support it is imperative we get accurate information from you .
Please bear with us in that for now we can only accept issues written in English.
We periodically update our FAQ page. So feel free to check if the answer to your question is listed there. (
FAQ section
)
Please be as specific as possible when describing the problem. Items marked with * are required.
Please provide us with the following information in case we need to contact you:
*
Company Name:
*
Contact Name:
*
Phone:
*
Email:
*
Product:
--Select--
DP8340
HSP7543
HSP7643
HSP7743
TUP500
TUP900
NP2inch
NP3inch
SP200
SP2000
SP298
SP300
SP500
SP700
TCP300
TCP400
TSP100
TSP1000
TSP100GT
TSP600
TSP650
TSP700
TSP700II
TSP800
TSP800RX
TSP828
*
Operating System:
*
Interface:
--Select--
USB
Parallel
Serial
Ethernet
Wifi
Bluetooth
*
Issue:
*Which product are you experiencing difficulty with?
-------Select a printer-------
TSP1000
TSP828
TSP800II
TSP800IIRx
TSP700II
TSP650
TSP100GT
TSP100
FVP-10
TSP654SK
TSP100ECO
TSP650 Resto
BSC-10
BSC-10
TSP650II BTi
TSP650II
SP700
DP8340
SP500
SP298
SP2000
SP300
SP200
TUP900
NP-211
NP-311
NP-2411
NP-2511
NP-2511V
NP-3411
NP-3511
NP-3511V
NP-3511JP
NP-3512
NP-3551
NP-2531
NP-K3510A
NP-3411JB
NP-2021
NP-2025
TUP500
FVP-10
TMP900
TMP400
MP500
MP400
MP300
MP292
MP382
TMP500
TCP400
TCP300
WiFi Power Pack
HSP7743
HSP7643
HSP7543
AsuraCPRNT
SM-S200
SM-S300
SM-T300
SM-S400
SM-S220i
SM-T300i
*Which version of the firmware are you using?
Don’t know the firmware version you printer is using?
Click here to learn how to find out.
*What is the Serial Number of your product?
The Serial number is a 10 to 16 digit number located at the bottom of your printer.
*Please enter a brief one-line description of the problem (example: "Printer does not cut.”)
Does this problem cause any LED errors? (example: blinking power light, blinking error light)
We may need to contact you for more information or to walk you through a solution. Please choose the "Submit" button to send the form to the Technical Support Team, or choose the "Reset" button to CLEAR the form and begin again.
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