Technical Support Form When you submit your Technical Support request, our technical support team will enter it into our database for tracking purposes and it will be associated with a ticket number. After an initial assessment by our support team, the resolution of the problem will be assigned to an appropriate engineer and a reply will be sent to you by email or phone call. We periodically update our FAQ page. So feel free to check if the answer to your question is listed there.   Please be as specific as possible when describing the problem. Items marked with * are required.   Please provide us with the following information in case we need to contact you:     Company Name: Contact Name: Phone: *Email:     *Which product are you experiencing difficulty with? -------Select a printer------- TSP1000 TSP828 TSP800 TSP800Rx TSP700II TSP650 TSP100GT TSP100 SP700 DP8340 SP500 SP298 TUP900 NP-211 NP-311 NP-2411 NP-2511 NP-2511V NP-3411 NP-3511 NP-3511V NP-3511JP NP-3512 NP-3551 NP-2531 NP-K3510A NP-3411JB NP-2021 NP-2025 TMP900 TMP400 MP500 MP400 MP300 MP292 MP382 TCP400 TCP300 HSP7000   *Which version of the firmware are you using?   Don’t know the firmware version you printer is using?  Click here to learn how to find out.      *What is the Serial Number of your product? The Serial number is a 10 to 12 digit number located at the bottom of your printer.     *Please enter a brief one-line description of the problem (example: "Printer does not cut.”)   Does this problem cause any LED errors? (example: blinking power light, blinking error light)     We may need to contact you for more information or to walk you through a solution. Please choose the "Submit" button to send the form to the Technical Support Team, or choose the "Reset" button to CLEAR the form and begin again.