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Star Micronics Success Story Rss for Star Success Story
River Valley Community Church Goes Mobile for Ease of Use, Lower Fees

The River Valley Community Church is a non-denominational congregation in Grants Pass, Oregon. The church welcomes everyone to several services a week and offers several men’s, women’s and children’s ministries, a day care center and volunteer opportunities.
 
The church hosts many functions, including fundraisers, dinners and ministry events, so they kept a cash register on hand to collect payments. However, the register was stationary and difficult to use for many of the church’s dedicated volunteers, which led to mistakes that ultimately cost the congregation important revenue.
 
In addition to being problematic for the church’s congregants, the bulky cash register could not be moved around for church functions. Cash boxes were employed at different locations throughout the River Valley campus to solve this issue. Credit card processing was run separately, and the fees were costly for the church.
 
“As River Valley began to host events more frequently, we had to start exploring a better way to ring up sales,” stated Edward Durham, Director of Technologies at River Valley Community Church. “We needed a flexible point of sale system that could be moved around to accommodate different floor plans and setups for various church functions. We also have a lot of volunteers who would be using the system, so it had to be easy to learn and use. It was also important to find a vendor that could offer lower cost credit card transaction fees.”
 
The church selected Square’s free point of sale application, Square Register and Square credit card reader, coupled with an Apple® iPad®. Square Register is a full point of sale system that allows businesses to accept payments and track inventory with a user-friendly, simple interface, smart analytics, continuous updates and low processing fees. The new Square credit card reader is free and attaches to iPhone®, iPad® and Android™ devices, allowing anyone to accept credit cards anywhere, at anytime. The church also purchased a cash drawer, Star Micronics' TSP143LAN printer and WiFi Power Pack.
 
“We placed a lot of emphasis on the word ‘easy,’” commented Mr. Durham. “So we were happy when we opened the printer box and everything we needed was right there in front of us.” The printer included all of the software and parts—power cable, LAN cable, mounting kit and receipt paper. The WiFi Power Pack is designed to make any Star LAN interface printer “wireless” without a lot of messy cables. Using the WiFi Power Pack, the printer is able to connect with tablets, smart phones and other portable electronic wireless devices.
 
The church purchased iPads for use at church functions and the feedback has been positive, says Mr. Durham. Volunteers report that they find the new Square application easy to learn and use, they require less technical support and overall, make fewer mistakes.
 
Since installing the new system, the church has seen a rise in sales from fundraising events, which will allow them to expand their programs and enhance operations. The new system also does not charge monthly credit card processing fees, which is also making a positive impact on the Ministry’s bottom line.
 
“The Square bundle, Star Micronics' printer and WiFi Power Pack makes it simple to set up and use anywhere a function is being held,” said Mr. Durham. “We’ve got more volunteers who are willing to work the register at our events now that it’s easy to collect payments. We’re thrilled with the final result, which has allowed us to spend less time worrying about our register and more time focused on enhancing our community.”

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