When visiting a large sports stadium or entertainment arena, you often find long lines for food and merchandise during half-time or intermissions. The people attending these professional sports games or concerts paid good money to see their team play or favorite artist perform, and they don’t want to miss a thing. This puts a huge amount of pressure on the employees working the concession stands or merchandise shops to complete the customer’s order as quickly as possible. A lot of this workflow plays into the point of sale system being used. Here are 5 “must-haves” when looking for a POS system for sports and entertainment venues.
1. Intuitive Software
First and foremost, you will need an easy-to-use and intuitive point of sale software. Depending on how often a team plays in the stadium or how many performances take place per year, stadium employees tend to work more sporadically compared to your standard restaurant or retail employee. This means that stadiums need a POS systems that concession and merchandise shop employees can pick up quickly with little to no training.
2. Back of House Support
While people rarely see what goes on behind the scenes at stadium concession stands, it’s important to make sure that you’re POS manages the back of house just as well as it manages your transactions. From inventory management, to menu management, to fan data,, backend analytics can help you to make sure you never run out of stock during a big event. By having access to analytics that can be reported day-to-day, you can make sure that your concession menu appeals to your audience for a particular game or event.
3. Varied Payment Support
When you have a packed stadium with a mile-long line of customers, you simply do not have time to fuss over payment methods. In a high-pressure, high-volume environment such as sport and entertainment stadiums, you need to get your customers through the line as quickly as possible. One of the best ways to ensure a quick and seamless transaction is to make sure your POS system supports a multitude of payment methods. Now, with more people adopting mobile wallets, you will see more and more retailers and concession stands accepting NFC payments at major sports arenas. Make sure that when your customer is set with his order and ready to pay, that whatever form of payment he chooses will be accepted at your point of sale.
4. Mobile Ordering
One ordering method that is rapidly gaining popularity in sports entertainment properties is mobile ordering. During major sports games and concerts, people don’t want to leave their seat and risk missing a big play or their favorite song. Many stadiums are adopting a mobile ordering method where fans can order food or drinks on their mobile device and either have it delivered to their seat, or go grab it when it is ready. Fans don’t have to miss a thing and concession employees don’t have to deal with a line of angry customers. It’s a win for everyone!
5. Reliable Hardware
In fast-paced environments such as stadium concession stands and merchandise shops, employees don’t have the time to deal with flaky hardware. They need their receipt printers to print and their cash drawers to open every time a transaction is completed, and they need hardware that will withstand the high volume of transactions. Appetize and Star Micronics have teamed up to create a complete point of sale solution for stadiums that combines intuitive software and reliable hardware peripherals.
You can find the Appetize and Star Micronics bundled POS solutions in major sports and live entertainment locations including the Golden 1 Center (home of the Sacramento Kings), U.S. Back Stadium (home of the Minnesota Vikings), over 40 Live Nation properties, and many more.
Learn more about Appetize at http://appetizeapp.com.