Why Restaurants are Cashing in on Self-Checkouts

Self-checkouts in your restaurant can increase the average ticket size, improve order accuracy, and increase customer satisfaction.

It’s the holiday shopping season, which means that malls and stores are packed with customers. After fighting crowds, shoppers don’t want to wait on long lines at your restaurant, holding bags and tired children, wasting precious shopping time. Instead, quick-service restaurants can facilitate the ordering process with self-checkouts that move lines quicker, increase the average ticket size, improve order accuracy and serve customers faster.

Movie theaters, banks, hotels and other venues are giving their customers control over the purchasing process with kiosks. Consumers are accustomed to using ATMs, automatic ticketing, and self-check-out at hotels — and they may prefer self-checkouts in your restaurant as well. A report from iVend Retail found nearly 40% of consumers felt customer experiences could be improved by kiosks.

 

Kiosks are typically easy to use and engage people while they are placing an order at your quick service restaurant. Not convinced? Here are four reasons why you should be:

 

  1. Line busting capability.

    A restaurant kiosk is a cost-effective, line busting solution that puts your customers in control of the ordering process. These kiosks help ensure shorter lines, less waiting and a more pleasant experience for shoppers, diners, and employees. It’s recommended that the restaurant have staff ready to assist people at the kiosks for the first several weeks after they go live. Additionally, self-checkouts give cardholders another layer of protection. Payments are processed by the patrons themselves and their credit cards never leave their hands.

 

  1. Expedited orders.

    Restaurant kiosks cut out virtually all the waiting to place an order. More kiosks to order from means that orders are going to come in fast and furious, especially during the busiest shifts. During these busiest of times, your staff can focus on food preparation, keeping the dining room clean, and turning tables, creating a more efficient, customer-friendly operation.

 

  1. Promotions and upselling.

    Fast-food giant McDonald’s reported that its average check size went up 30 percent after implementing self-checkouts. Upselling guests on drinks, sides, desserts or appetizers takes some training and skill. Even the best upsellers may not remember to make suggestions to every customer, but a kiosk will upsell/cross-sell on every screen and every transaction, without fail. This gives diners the opportunity to try extras they may not have otherwise ordered.

 

  1. Improved order accuracy.

    When customers enter their orders into the restaurant kiosk, orders are transmitted to the kitchen immediately so staff can begin preparing them. This eliminates unreadable, hand-written tickets that are run back to the kitchen and deciphered by staff, or inputting handwritten orders into a workstation, which are invitations to make mistakes. Remaking meals that were prepared incorrectly is frustrating for your staff and a waste of time, energy, and resources. Taking orders on a self-checkout can save staff time and money by reducing the number of forgotten orders, errors and resources spent remaking food or drinks that were improperly inputted into the POS system.

Implementing self-checkouts at quick-service restaurants can increase the average check size, reduce wait times and increase customer satisfaction. These kiosks encourage larger orders by giving customers extra time to look through the menu and automatically suggesting combinations and upsells. People love to control the ordering process, so instituting this technology will build brand loyalty and help turn first time diners in high-value, repeat customers.

Having the perfect products for your kiosk is key to a successful checkout process. Star Micronics along with Mobile Bytes can offer all that you would need. Line busting is simple with the high speed of Star’s TSP100III. Expedited ordering is easily handled by Mobile Bytes online ordering app. Star Micronics can offer you promotional support with Engage Now and Receipt Flip. You can rely on the accuracy of the TSP100III as well. Using Star Micronics printer and Mobile Bytes solution you have everything you need in the perfect POS system.

3 Things to Consider When Choosing a Bank Kiosk

Market research shows that implementing a self-service kiosk means a better customer service for patrons. Discover why.

 

Banking has changed quite a bit over the past few years, as mobile technologies rise and questions about financial security and data breaches are headline news. According to a survey completed by TD Bank, more than 50% of their customers are using online banking for normal transactions like deposits and transfers. But for more detailed banking information or financial products, people still prefer to do it the old-fashioned way and visit their local branch.

For customers who want to visit the branch for routine transactions, many institutions have myriad options for them. Full-service assistance, drive-throughs and self-service kiosks are usually available, but online banking customers may be most comfortable using the bank kiosk.

Market research shows that implementing a self-service kiosk means a better customer service for patrons. One published study found that when given the option, 89 percent of 1,000 people surveyed would “sometimes” or “always” choose a self-service kiosk over a full-service option. These kiosks are typically easy to use and engage people while they are making a purchase. In turn, stores, restaurants, airports, banks and hospitality venues can reduce their payroll, boost profits and provide a high level of customer service with less staff.

If you’re considering installing bank kiosks, consider these three things:

  1. Customer Experience: Bank kiosks can facilitate a better customer service experience through a user-friendly interface that helps reinforce your brand. Banking at the kiosk means it’s just the customer and the machine, there is no line backing up behind them. People have a few extra minutes to read about new products and services at their own pace and find something that piques their interest.

 

  1. Security features: Don’t leave anyone’s financial information up for grabs. Banking kiosks should protect your customers’ privacy as well as an actual employee, so this hardware should be equipped with extra protection including:
  • Physical privacy screen: People shouldn’t be able to see the kiosk screen unless they are standing directly in front of it. Privacy screens help protect people’s financial information from prying eyes.
  • Physical and digital keys: A banking kiosk should require two keys to access the head and base for added security so it can’t be opened by just anyone.
  • Proximity detectors: Kiosks should be equipped with special sensors that can tell when a customer is approaching or departing. If a person leaves before logging off, the kiosk will automatically end the session.

 

  1. Software security: Investing in kiosk hardware with the security options listed above is important, but don’t forget the software. Software security helps protect your customers from data breaches and fraud.
  • EMV-compliant card reader: Look for a kiosk equipped with a card reader that is EMV compliant. Merchants and institutions using non-EMV compliant devices are held responsible for fraud.
  • PCI-compliant PIN pad: PCI standards require secure processing for card transactions, so be sure to ask if your equipment is PCI compliant.
  • Core platform integration: Bank kiosks should integrate directly with the bank’s core platform so it’s like visiting a teller and more secure than stopping by the ATM.

 

Bank kiosks are the preferred method for many customers who want to take a few extra minutes to review their account balances or skip the line because they’re pressed for time. A self-service kiosk serves a very specific purpose, but kiosks used in financial institutions need enhanced security features and PCI and EMV compliance to protect their customers’ sensitive information from fraud. Bank kiosks are a great way to generate interest in new financial products, eliminate wait times and reach customers who want an omnichannel experience.

Star Micronics Announces First Apple AirPrint POS Printer

The First Receipt Printer on the Market with Apple AirPrintCertification

Somerset, NJ, November 14th, 2017 Star Micronics, a leading manufacturer of mobile, point of sale (POS), and customer engagement technologies, has officially received certification for the first Apple AirPrint POS printer. The new TSP654II AirPrint will be available to the market in coming months. With both Ethernet and WLAN capabilities, the printer will work seamlessly with all Apple® devices enabling quick setup and simple, high-quality receipt printing.

Always leading, Always innovating, the TSP654II AirPrint allows the Apple user to continue with the familiar AirPrint experience accustomed when using their Apple iOS® POS system. In addition, receipt printing requires no extra configurations, software or additional drivers.

For ISVs this is the easiest and fastest way to integrate a printer with Apple software. The TSP654II AirPrint works immediately after setup and is the perfect fit for the occasional print job. With the TSP654II, Mac and iOS developers now have another option in addition to the StarPRNT SDK, giving them more flexible printer control. Look for Star Micronics to be on Apple’s AirPrint certified device list in the coming months.

For more information about Star Micronics POS solutions visit, http://www.starmicronics.com

About Star Micronics

Star Micronics, one of the world’s largest POS providers, has designated a portfolio of printing, secure cash management, and customer engagement solutions for any retail or hospitality establishment in POS and mPOS environments. Embracing the mobility wave, Star’s complementary SKDs allow users to utilize Star printers in tandem with Android™, iOS iPad®, and iPhone® devices to generate receipts for all of its printers. Always leading, and always innovating, Star Micronics enables web-based printing solutions including remote cloud printing, wireless cash drawer solutions, proximity-based printing, and secure cash management. For more information, visit www.starmicronics.com or follow us on Facebook, Twitter, YouTube, or LinkedIn.

 

# # #

 

Media Contact:

Leticia Arce

Star Micronics America, Inc.

larce@starmicronics.com

848-216-3283

 

Melissa McGaughey

SkyRocket Group

Melissa@skyrocketgroup.com

814-833-5026 x106

How Cloud-based Software is Changing the POS Game

Cloud-based software solutions are affordable, powerful platforms that reduce downtime and increase mobility. Discover more.

Cloud-based point of sale (POS) packages are comprehensive solutions that are easy on your wallet. These affordable, powerful platforms reduce downtime and increase mobility, provide in-depth reports and securely store your important data. “Software as a Service” (SaaS) solutions are easy to install and update automatically, so you are always running the most recent version of the software. But how can a cloud-based POS solution help your restaurant up its game?

  1. Reduced downtime: Today’s cloud-based POS solutions keep functioning, even in the event of an internet outage. Solutions are available that secure your data in the cloud but that store data locally on restaurant hardware. When connectivity returns, data is synced to the cloud automatically. This allows your restaurant to operate without disruption.

A cloud-based solution also provides the benefit of keeping your data secure in the event of a power outage, theft or accident, so you are assured of business continuity and nothing is at risk for permanent loss.

 

  1. Cost-effective: Cloud-based software providers charge a budget-friendly monthly fee for software and data storage. This service is perfect for businesses that don’t have thousands of dollars in upfront fees to make an outright software purchase. There are no upgrade costs or unexpected charges — the monthly fee includes everything you need.

Using cloud-based software, there is also less of a burden on your IT staff. Updating POS terminals can be done quickly and easily. You are no longer required to update each terminal individually and restart the computer several times. Instead, owners of multiple restaurants or small chains can manage all their locations from one computer or mobile device saving you time and resources.

 

  1. Mobility: Cloud-based software makes it easy to add more terminals, mobile POS or additional checkouts — you just configure new sites and equipment for the software, sync them and you’re good to go. They automatically run the same solution, with the same data accessibility, as the other terminals in your restaurant. And once your network is established, you can manage every location from one computer or mobile device, whether it’s an on-site terminal in a back office or your home computer.

 

  1. Remote data access: With cloud-based POS, you can login in from any location at any time to view sales and inventory information, allowing you to keep track of your business throughout the day. Cloud-based POS systems include a variety of reporting options that give you an in-depth look into every shift, hour, day, week, month or year. Running sales reports also help restaurant owners and managers identify the most popular menu items so they can make sure top-selling selections are always available, maximizing profitability and increasing customer satisfaction.

If you are considering upgrading a legacy POS system for your restaurant, learn more about the features of cloud-based software and how these solutions could benefit your business. With their business continuity, mobility, and scalability features — as well as anytime, anywhere access to your POS system and data — cloud-based software can be a smart choice for your next POS system.

4 Reasons Why Integrated Online Ordering is a Must-Have for Restaurants

If you haven’t integrated online ordering with your point of sale system yet, it’s time to add this valuable feature and start operating more efficiently.

Every take-out or delivery meal starts with an order. Although phone orders are universally accepted at restaurants, integrated online ordering is a must-have alternative to phone calls. If you haven’t integrated online ordering with your point of sale system yet, it’s time to add this valuable feature and start operating more efficiently.

 

What is integrated online ordering?

Integrated online ordering allows diners to enter their orders online through the restaurant’s website or app, designate whether it’s pickup or dine-in, pay with a credit card and send the orders automatically to the kitchen. This functionality is a crowd-pleaser that, depending on the integration, updates the customer on their order’s progress and gives an ETA for delivery or pick-up.  In turn, restaurant owners and managers can increase revenues by accurately processing more orders with less staff.

 

Here are four ways online ordering will positively impact your restaurant:

 

  1. Restaurants gain a new revenue stream with online ordering. For smaller restaurants with only a few tables, it can be difficult to increase profits without adding capacity, turning tables faster, or extending the hours your eatery is open. All these options add overhead in the form of higher rent, more employees and additional costs related to a longer work day. Adding online ordering and delivery generates an additional revenue stream without impacting the on-premises operations.

People are looking for eateries with the technology that allows them to order in the way they feel most comfortable in the least amount of time. On average, restaurants that implemented online ordering increased their takeout revenue by 30%.

 

  1. Order accuracy will improve and customer satisfaction will increase. More people are logging on to place their orders for everything from doughnuts to Thanksgiving dinners. Customers want to be able to place their orders online —in fact, a National Restaurant Association survey shows that 63% of respondents said that they would use online ordering if it were offered.

Without online ordering, an employee must reenter orders received via phone or non-integrated application into the restaurant POS, which creates double work and opens the door for mistakes to be made keying orders into the workstation. ­Removing these steps means more confident staff at the POS, less errors and a reduction in the amount of time and resources wasted on remaking orders prepared incorrectly.

 

  1. Integrated online ordering is more cost effective.

If you currently offer menu items for delivery or take out, but do not have online ordering, your staff needs to spend time answering the phone. This means they are interrupted from another task, need to stop and place the order, and then return to their original task. This translates to a decrease in productivity — and an increase in labor costs. Paring with a POS system that uses Star’s cloudPRNT solution offers the option to have orders print automatically when received. Online orders that are directly transmitted to the kitchen save time and money.

  1. It helps you compete — your competition has already implemented it.

Patrons expect your restaurant to have the technology that allows them to order online or with a mobile app. Online ordering is booming — it’s projected to be a $38 billion industry in the U.S. by 2020.  The restaurant industry is extremely competitive and has a high failure rate, so restaurateurs simply cannot afford a “wait-and-see” attitude.

 

Online ordering delivers hot, fresh food quickly and correctly, so it’s time to integrate if haven’t already. Integrated online ordering will allow people to order their meals the way they want and when they want. This functionality will help you reduce human error while inputting orders and cut down on payroll cost and wasted resources. The restaurant business is fierce, so you can’t afford not to offer this cutting edge technology.

Why Retailers Should Select a Receipt Printer that Doubles as a Label Printer

If you’ve been using a printer only for receipts, it’s time to consider using a receipt printer that also doubles as a label printer.If you’ve been using a printer only for receipts, it’s time to consider using a receipt printer that also doubles as a label printer. Label printers give SMB retailers the ability to print price tags, labels for online orders, shelf tags and even labels with your logo that help brand your business.

If you’re in the market for a new printer, choose one that can work double duty for labels and receipts. Not convinced? Here are three reasons why you should be:

Improved customer service

The holiday shopping season is upon us, and according to a survey conducted by the National Retail Federation, people will spend an average of $967.13 this year. Buy online pickup in store is hugely popular, with more than 49% of the people surveyed saying they would take advantage of this option. The pickup counter is going to be busy, so using printed labels instead of a receipt taped onto a bag or box helps speed up customer service by cutting down the time it takes an employee to locate an order.

Stores using a label/receipt printer combination can produce proof-of-purchase labels for bag-free shopping as well as labels for returns that help store associates return products to inventory more easily and accurately — something they’ll especially appreciate after the holidays.

Better Branding

Labels and receipts take the guesswork out of determining where your customers purchased something. These small take-aways should be a consistent extension of your brand.

 

Custom labels: Your store’s logo, address, phone number and website can be added to the label template, so each label is easily identifiable. A customized label is an advertising opportunity that helps drive new and repeat business to your store. Using Star Cloud Services you can easily customize your receipts and get the most out of your printer.

 

Receipts: Label printers also have templates for customized receipt printing, so your store’s branding is cohesive. Every receipt should be customized with your store’s logo, brand messaging, website and tag line so people can easily see where it came from.

 

Increased operational efficiency

Mobile label printers can be used anywhere on the sales floor to print product labels, shelf tags and price tags for new products or markdowns. A mobile printer eliminates added back and forth to the point of sale terminal to print labels, so restocking and display changes can be done quickly.

An example is the Star Micronics’ SM-L300 portable receipt printer, which doubles as a fully integrated label printer for retail store, restaurant, delivery and warehouse applications. The SM-L300 supports thermal receipt paper and lined or linerless MAXstick label paper, making it the perfect mobile label printing solution for any business setting.

Protect your profit margin and inventory by labeling your items properly and displaying the prices. Proper labeling helps maintain accurate inventory counts in the POS system and protects you from pricing errors that can eat away at the bottom line. Many stores are subject to laws pertaining to pricing conflicts. For example, if a full-priced item is accidentally marked 50% off, the retailer to sell the item at the lowest marked price, even if it’s a mistake.

Get the most out of your printer investment with a model that can provide both labels and receipts to increase efficiency and accuracy, enhance customer service and ensure that online orders can be picked up easily.

 

Star Micronics Money 20/20 2017 Recap

Star Micronics is grateful to all of those who helped make Money 20/20 a successful event. Here are some highlights from the event.

The Star Micronics team wants to extend a big thank you to our visitors at Money 20/20. We always enjoy the opportunity the show provides for relationship building and connecting with our partners. The intrigue that we saw on our visitors faces is amazing. Showing the attendees all the added features and benefits that Star can provide is always a wonderful experience for us.

  • SM-L 300 + Cradle

The SM-L 300 + Cradle were a popular display.  The effortless way the printer switches from portable to desktop mode with the cradle piqued visitors’ interest. That, added to the fact that the SM-L300 can connect to any iOS device without pairing, makes it the perfect mobile solution for environments that use multiple devices for mobile printing.

 

  • mPOP + peripherals

The mPOP + peripherals pulled in quite a few fans at Money 20/20. The new set of sleek looking, versatile peripherals including 2D barcode scanner, scale, customer display, and external cash drawer, make the mPOP a no-brainer for those looking for a cohesive and ergonomic all-in-one solution.

 

  • cloudPRNT

Star Micronics is always leading, always innovating, and cloudPRNT is a prime example. Booth visitors were able to take cloudPRNT for a test drive on their cell phones, experiencing first-hand the convenience of sending online orders directly to the kitchen receipt printer.

 

  • Star Cloud Services

Star Cloud Services provided another significant point of interest for our booth visitors. With a wide variety of benefits and functionalities, Star Cloud Services was created to ensure that Star Micronics users get the most out of their Star products. Featuring the AllReceipts® digital receipt solution, Micro Receipts and Receipt Flip, visitors were introduced to the latest in mobile receipt management and customer engagement solutions.

  • Elo I-Series + TSP100IIIU

Elo Touch made an excellent partner for Star at Money 20/20, just as our TSP100IIIU is an excellent partner to Elo’s I-Series. Available with optional flip stand that houses the TSP100III, the Elo I-Series Android all-in-one is capable of providing businesses with a complete and ergonomic kiosk solution.

 

  • Sophatar and Star Micronics

A big thank you goes out to Sophatar for their contributions to our booth this year. Sophatar showcased digital display solutions capable of boosting the customer experience by bringing the advantages of the web into a physical space.

Thank you again to those of you who took the time to stop by our booth at Money 20/20 2017 and to our software and hardware partners who participated in the event with us. If you weren’t able to visit our booth at Money 20/20, feel free to contact us to discuss the products we showcased or arrange a demo.

Star Micronics Teams Up with eMobilePOS to Offer Cloud Printing With Its Mobile ‘Order-Ahead’ Solution

Tupyx mobile ‘Order-Ahead’ application enables restaurants and venue operators to grow sales and tap into a hot market while streamlining food preparation with cloud printing of mobile order tickets on certified Star printers

SOMERSET, NJ. —Nov. 6, 2017 — Star Micronics, a leading manufacturer of mobile, Point of Sale (POS), and a customer engagement technologies, today announced it has teamed up with e-Nabler Corp., developer of the award-winning eMobilePOS® suite of point-of-sale solutions to offer intelligent cloud printing for orders submitted via e-Nabler’s mobile ‘Order-Ahead’ and stored value app TupyxSM. The solution will be premiering at IAAPA Attractions Expo (booth #3157) in Orlando, November 14-17.

The innovative cloud printing service enables Tupyx mobile orders to be printed directly on dedicated Star Micronics kitchen printers at various food and beverage prep stations, etc. The technology frees up counter space, as there is no need for additional tablets or computers in order to manage the notification and flow of orders. Additionally, Tupyx can be interfaced with eMobilePOS or virtually any POS thus eliminating the need for double data entry resulting in seamless integration of mobile orders with the regular order flow.

“Tupyx paired with the simplicity of the Star Micronics’ cloud printing technology is a powerful yet affordable solution that enables restaurants to offer the convenience of mobile ordering while streamlining the order process and staying organized in the kitchen,” says Christophe Naasz of Star Micronics. “Staff can simply just fulfill and stage the next printed order for delivery or pickup instead of trying to figure out and prioritize between different order flows.

“By partnering with Star Micronics, we can now offer a completely seamless order process for pick-up or delivery at home, office, or in-seat at a venue, and the order process is fully integrated with all the other order flows,” says Joel Vazquez, president of e-Nabler.  “The Tupyx mobile “Order-Ahead” App enables restaurants and venue operators to tap into the quickly growing mobile commerce market and customers spend much less time waiting in line or, no time at all, as the orders may also be queued up for delivery.”

e-Nabler has to date certified Star TSP650/700/800 and SP700 for cloud printing of mobile orders with Tupyx.

About Star Micronics

Star Micronics, one of the world’s largest POS providers, has designated a portfolio of printing, secure cash management and customer solutions for any retail or hospitality establishment in POS and mPOS environments. Embracing the mobility wave, Star’s complementary SDKs allow users to utilize Star printers in tandem with Android, and iOS iPad and iPhone devices to generate receipts for all of its printers. Always leading, always innovating, Star Micronics enables web-based printing solutions, including remote cloud printing, wireless cash drawer solutions, proximity-based printing and secure cash management. For more information, please visit www.starmicronics.com or follow us on Facebook, Twitter, YouTube or LinkedIn.

 

About e-Nabler Corp.

Founded in 2001, e-Nabler Corp., the company behind the award-winning eMobilePOS software, is one of the pioneers in mobile POS solutions and cloud-based software-as-a-service. eMobilePOS was the first full-featured POS app on iTunes and has, to date, processed more than 3 billion transactions. The company was recognized with the “Best New Mobile App” by AT&T during CTIA in 2008 and was awarded RSPA’s Innovative Solution Award at RetailNOW 2011. eMobilePOS is available for Android, Apple iOS and Windows. For more information, please visit www.tupyx.biz, www.eMobilePOS.com or follow us on Twitter at @eMobilePOS and on Facebook.

Contact details

Matthew Inan, Director Business Development & Channel Sales, e-Nabler
Tel: 305-968-6472 | mginan@e-nablercorp.com

Joel Vázquez, CEO, e-Nabler
Tel: 787-763-5959 | mailto:jvazquez@e-nablercorp.com

 

Media Contacts

Star Micronics America Inc.

Letica Arce, marketing manager

larce@starmicronics.com

848-216-3283

4 Ways to Get the Most Out of Your Cinema Kiosk

Discover four ways to get the most out of your cinema kiosk.

Kiosks are integral to the cinema experience, especially for theaters with a small staff. A kiosk can be used to purchase tickets, retrieve tickets bought online, and to place concession orders. These machines are especially important to movie-goers who arrive at the theater with just a few minutes to spare—they can bypass the line to purchase tickets or snacks and still find a seat in the theater before the previews start.

But don’t take our word for it—market research shows that given a choice, people actually prefer the do-it-yourself route.  One published study found that 89 percent of 1,000 people surveyed would “sometimes” or “always” choose a self-service kiosk over a full-service option. These kiosks are typically easy to use and engage cinema-goers during the ordering process.

A self-service kiosk is a win for your customers and your concession stand—these kiosks encourage larger orders by giving customers extra time to look through the menu and discover new items they would like to try.

Is your cinema kiosk reaching its full potential? Consider these four things:

  1. Your Kiosk should support a thermal printer A cinema kiosk should be equipped with a heavy duty thermal printer. The kiosk will need to produce tickets in the fastest way possible, and a thermal printer can do just that. The printer should also offer a jam free system. Having the receipts cut before the customer receives the ticket prevents the kiosk from jamming.

 

  1. Barcode scanner Movie theaters offer their own loyalty programs, but what good is being a member if you can’t scan your card at the cinema kiosk? Some cinema kiosks activate by touch screen or credit card swipe, while others require scanning a loyalty card. Your customers love freebies and accruing points towards free movie tickets, so don’t make them wait on the full-service line to get their rewards.

 

  1. Integrated speakers – A cinema kiosk should also include a set of integrated speakers to talk customers through the ticket buying and checkout process. This is especially important for people who aren’t familiar with self-service kiosks and need some additional direction and patrons who have vision issues and can’t read the screen clearly.

 

  1. Card Payment Acceptance If your full-service lines accept credit card payments, your cinema kiosk needs to accept them too. Not everyone carries cash, so make sure your kiosk is equipped with a card reader and payment processing platform.

 

 

Star Micronics’ kiosk printers give the added benefit of Star Cloud Services (SCS). With SCS the printer has a lot more to offer the seller and consumer. Engage Now is a service that prompts the consumer to rate their experience with the kiosk. The managers also get the ability to check the status of their equipment to make sure everything is running smoothly. There are still a number of tools available when using Star Cloud Services.

Cinema kiosks are the preferred method of ticket ordering, pickup and payment for many theater goers who want to control the process or skip the line because they’re short on time, or they don’t want to wait on line. Ordering snacks and drinks at the kiosk is a great way to generate additional sales, as people have a little extra time to peruse the menu at their own pace. A self-service kiosk serves a very specific purpose, so make sure it’s equipped with the features that will people through quickly so they can enjoy the show.

3 Cloud-based Applications Every Pizza POS Should Integrate With

Integrating these 3 cloud-based applications with your pizza POS will boost profits and keep customers coming back.

A POS system can help raise sales at your pizzeria by streamlining the entire operation from order to delivery. It’s no secret that pizza margins are razor slim, so anything pizzeria owners can do to encourage repeat business like online ordering and faster service will help boost sales, and keep people coming back for hot, fresh pizza. There are 3 cloud-based applications that will boost your profits.

You can enhance your POS system with several cloud-based applications for ordering, receipts and technology-monitoring apps that alert you immediately if there’s a problem. If you already own a POS system and want to upgrade some of the technology but aren’t ready to lay out the cash for a technology overhaul, there is a solution. Here are the applications you should integrate with for faster customer service, higher profit margins, and an edge over the competition.

 

  • Online Ordering – You don’t need to upgrade your hardware to get online ordering. Your Star printer should integrate with Star CloudPRNT, which acts as a bridge between the ordering module and the store’s printer.

On average, orders placed online are 25% higher than orders placed over the phone. Diners prefer to order online, because they can place their order without anyone waiting on them, which takes off the pressure of deciding quickly.

A cloud-based application also helps reduce the number of errors an employee makes while taking an order over the phone and then inputting it into the POS system. By transmitting orders directly to the system, you eliminate the extra step and the possibility for mistakes. ­

Online ordering also means that restaurant staff can see sales reports and ingredient tracking information in real time, which helps avoid disappointment when a diner finds out the selections they ordered are unavailable.

 

  • Digital Receipts – The sales receipt is your last chance to make a great impression, so don’t waste it. These paper proofs of purchase are an important tool to help your pizzeria stand out from the competition, build brand awareness, disseminate information about promotions, issue coupons and solicit feedback. Receipts can be customized to include website information and social media pages, so customers can stay in touch about new menu items, or send in a review.

Digital receipts and online ordering applications can help you gather data about your customers, which can be used to distribute marketing materials and information about new menu offerings and specials.

Star Micronics’ AllReceipts technology is a cloud-based application that pizzeria owners can download to print receipts directly from their online ordering module. AllReceipts communicates directly with the printer (no additional hardware necessary), for a seamless integration into your online ordering system.

 

  • Device Management for in-house and delivery – A cloud-based application for device management can alert you to a hardware problem before it snowballs into a bigger issue. Star Micronics’ Device Management tool gives you insight into your installed base of printers, even those with different locations, on an online dashboard. This is ideal for monitoring, maintaining and updating your receipt printing hardware, because time diverted away from the kitchen or front end to troubleshoot your printers means a delay in customer service.

 

Finding an Online Ordering system that integrates with your POS software is not always the best solution. In reality they come with many challenges that could be detrimental to your business and potentially damage customer relationships. Many restaurateurs have abandoned their POS-integrated solutions and moved to standalone systems. However, by using a standard POS receipt printer like the TSP654IICLOUDPRNT from Star Micronics, you now have the possibility to use the same printer for both your POS and Online ordering system while limiting your hardware cost!

The pizza business can be tough—but the right technology can make it easier to stay ahead of the competition. Pizzeria owners looking to add new technology shouldn’t scrap their current POS system—there’s a host of cloud-based applications you can integrate to introduce online ordering, device management and receipt printing. These apps are easily downloaded and integrated for immediate results—higher profits, faster customer service and satisfied diners.