Why Restaurants are Cashing in on Self-Checkouts

Self-checkouts in your restaurant can increase the average ticket size, improve order accuracy, and increase customer satisfaction.

It’s the holiday shopping season, which means that malls and stores are packed with customers. After fighting crowds, shoppers don’t want to wait on long lines at your restaurant, holding bags and tired children, wasting precious shopping time. Instead, quick-service restaurants can facilitate the ordering process with self-checkouts that move lines quicker, increase the average ticket size, improve order accuracy and serve customers faster.

Movie theaters, banks, hotels and other venues are giving their customers control over the purchasing process with kiosks. Consumers are accustomed to using ATMs, automatic ticketing, and self-check-out at hotels — and they may prefer self-checkouts in your restaurant as well. A report from iVend Retail found nearly 40% of consumers felt customer experiences could be improved by kiosks.

 

Kiosks are typically easy to use and engage people while they are placing an order at your quick service restaurant. Not convinced? Here are four reasons why you should be:

 

  1. Line busting capability.

    A restaurant kiosk is a cost-effective, line busting solution that puts your customers in control of the ordering process. These kiosks help ensure shorter lines, less waiting and a more pleasant experience for shoppers, diners, and employees. It’s recommended that the restaurant have staff ready to assist people at the kiosks for the first several weeks after they go live. Additionally, self-checkouts give cardholders another layer of protection. Payments are processed by the patrons themselves and their credit cards never leave their hands.

 

  1. Expedited orders.

    Restaurant kiosks cut out virtually all the waiting to place an order. More kiosks to order from means that orders are going to come in fast and furious, especially during the busiest shifts. During these busiest of times, your staff can focus on food preparation, keeping the dining room clean, and turning tables, creating a more efficient, customer-friendly operation.

 

  1. Promotions and upselling.

    Fast-food giant McDonald’s reported that its average check size went up 30 percent after implementing self-checkouts. Upselling guests on drinks, sides, desserts or appetizers takes some training and skill. Even the best upsellers may not remember to make suggestions to every customer, but a kiosk will upsell/cross-sell on every screen and every transaction, without fail. This gives diners the opportunity to try extras they may not have otherwise ordered.

 

  1. Improved order accuracy.

    When customers enter their orders into the restaurant kiosk, orders are transmitted to the kitchen immediately so staff can begin preparing them. This eliminates unreadable, hand-written tickets that are run back to the kitchen and deciphered by staff, or inputting handwritten orders into a workstation, which are invitations to make mistakes. Remaking meals that were prepared incorrectly is frustrating for your staff and a waste of time, energy, and resources. Taking orders on a self-checkout can save staff time and money by reducing the number of forgotten orders, errors and resources spent remaking food or drinks that were improperly inputted into the POS system.

Implementing self-checkouts at quick-service restaurants can increase the average check size, reduce wait times and increase customer satisfaction. These kiosks encourage larger orders by giving customers extra time to look through the menu and automatically suggesting combinations and upsells. People love to control the ordering process, so instituting this technology will build brand loyalty and help turn first time diners in high-value, repeat customers.

Having the perfect products for your kiosk is key to a successful checkout process. Star Micronics along with Mobile Bytes can offer all that you would need. Line busting is simple with the high speed of Star’s TSP100III. Expedited ordering is easily handled by Mobile Bytes online ordering app. Star Micronics can offer you promotional support with Engage Now and Receipt Flip. You can rely on the accuracy of the TSP100III as well. Using Star Micronics printer and Mobile Bytes solution you have everything you need in the perfect POS system.

4 Reasons Why Integrated Online Ordering is a Must-Have for Restaurants

If you haven’t integrated online ordering with your point of sale system yet, it’s time to add this valuable feature and start operating more efficiently.

Every take-out or delivery meal starts with an order. Although phone orders are universally accepted at restaurants, integrated online ordering is a must-have alternative to phone calls. If you haven’t integrated online ordering with your point of sale system yet, it’s time to add this valuable feature and start operating more efficiently.

 

What is integrated online ordering?

Integrated online ordering allows diners to enter their orders online through the restaurant’s website or app, designate whether it’s pickup or dine-in, pay with a credit card and send the orders automatically to the kitchen. This functionality is a crowd-pleaser that, depending on the integration, updates the customer on their order’s progress and gives an ETA for delivery or pick-up.  In turn, restaurant owners and managers can increase revenues by accurately processing more orders with less staff.

 

Here are four ways online ordering will positively impact your restaurant:

 

  1. Restaurants gain a new revenue stream with online ordering. For smaller restaurants with only a few tables, it can be difficult to increase profits without adding capacity, turning tables faster, or extending the hours your eatery is open. All these options add overhead in the form of higher rent, more employees and additional costs related to a longer work day. Adding online ordering and delivery generates an additional revenue stream without impacting the on-premises operations.

People are looking for eateries with the technology that allows them to order in the way they feel most comfortable in the least amount of time. On average, restaurants that implemented online ordering increased their takeout revenue by 30%.

 

  1. Order accuracy will improve and customer satisfaction will increase. More people are logging on to place their orders for everything from doughnuts to Thanksgiving dinners. Customers want to be able to place their orders online —in fact, a National Restaurant Association survey shows that 63% of respondents said that they would use online ordering if it were offered.

Without online ordering, an employee must reenter orders received via phone or non-integrated application into the restaurant POS, which creates double work and opens the door for mistakes to be made keying orders into the workstation. ­Removing these steps means more confident staff at the POS, less errors and a reduction in the amount of time and resources wasted on remaking orders prepared incorrectly.

 

  1. Integrated online ordering is more cost effective.

If you currently offer menu items for delivery or take out, but do not have online ordering, your staff needs to spend time answering the phone. This means they are interrupted from another task, need to stop and place the order, and then return to their original task. This translates to a decrease in productivity — and an increase in labor costs. Paring with a POS system that uses Star’s cloudPRNT solution offers the option to have orders print automatically when received. Online orders that are directly transmitted to the kitchen save time and money.

  1. It helps you compete — your competition has already implemented it.

Patrons expect your restaurant to have the technology that allows them to order online or with a mobile app. Online ordering is booming — it’s projected to be a $38 billion industry in the U.S. by 2020.  The restaurant industry is extremely competitive and has a high failure rate, so restaurateurs simply cannot afford a “wait-and-see” attitude.

 

Online ordering delivers hot, fresh food quickly and correctly, so it’s time to integrate if haven’t already. Integrated online ordering will allow people to order their meals the way they want and when they want. This functionality will help you reduce human error while inputting orders and cut down on payroll cost and wasted resources. The restaurant business is fierce, so you can’t afford not to offer this cutting edge technology.

3 Cloud-based Applications Every Pizza POS Should Integrate With

Integrating these 3 cloud-based applications with your pizza POS will boost profits and keep customers coming back.

A POS system can help raise sales at your pizzeria by streamlining the entire operation from order to delivery. It’s no secret that pizza margins are razor slim, so anything pizzeria owners can do to encourage repeat business like online ordering and faster service will help boost sales, and keep people coming back for hot, fresh pizza. There are 3 cloud-based applications that will boost your profits.

You can enhance your POS system with several cloud-based applications for ordering, receipts and technology-monitoring apps that alert you immediately if there’s a problem. If you already own a POS system and want to upgrade some of the technology but aren’t ready to lay out the cash for a technology overhaul, there is a solution. Here are the applications you should integrate with for faster customer service, higher profit margins, and an edge over the competition.

 

  • Online Ordering – You don’t need to upgrade your hardware to get online ordering. Your Star printer should integrate with Star CloudPRNT, which acts as a bridge between the ordering module and the store’s printer.

On average, orders placed online are 25% higher than orders placed over the phone. Diners prefer to order online, because they can place their order without anyone waiting on them, which takes off the pressure of deciding quickly.

A cloud-based application also helps reduce the number of errors an employee makes while taking an order over the phone and then inputting it into the POS system. By transmitting orders directly to the system, you eliminate the extra step and the possibility for mistakes. ­

Online ordering also means that restaurant staff can see sales reports and ingredient tracking information in real time, which helps avoid disappointment when a diner finds out the selections they ordered are unavailable.

 

  • Digital Receipts – The sales receipt is your last chance to make a great impression, so don’t waste it. These paper proofs of purchase are an important tool to help your pizzeria stand out from the competition, build brand awareness, disseminate information about promotions, issue coupons and solicit feedback. Receipts can be customized to include website information and social media pages, so customers can stay in touch about new menu items, or send in a review.

Digital receipts and online ordering applications can help you gather data about your customers, which can be used to distribute marketing materials and information about new menu offerings and specials.

Star Micronics’ AllReceipts technology is a cloud-based application that pizzeria owners can download to print receipts directly from their online ordering module. AllReceipts communicates directly with the printer (no additional hardware necessary), for a seamless integration into your online ordering system.

 

  • Device Management for in-house and delivery – A cloud-based application for device management can alert you to a hardware problem before it snowballs into a bigger issue. Star Micronics’ Device Management tool gives you insight into your installed base of printers, even those with different locations, on an online dashboard. This is ideal for monitoring, maintaining and updating your receipt printing hardware, because time diverted away from the kitchen or front end to troubleshoot your printers means a delay in customer service.

 

Finding an Online Ordering system that integrates with your POS software is not always the best solution. In reality they come with many challenges that could be detrimental to your business and potentially damage customer relationships. Many restaurateurs have abandoned their POS-integrated solutions and moved to standalone systems. However, by using a standard POS receipt printer like the TSP654IICLOUDPRNT from Star Micronics, you now have the possibility to use the same printer for both your POS and Online ordering system while limiting your hardware cost!

The pizza business can be tough—but the right technology can make it easier to stay ahead of the competition. Pizzeria owners looking to add new technology shouldn’t scrap their current POS system—there’s a host of cloud-based applications you can integrate to introduce online ordering, device management and receipt printing. These apps are easily downloaded and integrated for immediate results—higher profits, faster customer service and satisfied diners.

How to Create the Perfect POS Solution for Your Fitness Center

Fitness centers have a unique environment and need a unique POS solution. Discover four ways to build the perfect POS for your fitness center.

A fitness center is a challenging environment for point of sale systems. There are staff schedules, members to track, classes to register for and different areas of the facility that may need retail POS functionalities but don’t have the counter space to spare.

Owners and managers who want to create the perfect POS solution for their fitness center can build it with the right componen

ts and applications. There are a wide range of technologies and point of sale hardware solutions that can help you elevate your fitness center to the next level.

Scheduling and membership management

Downloadable applications for scheduling and member management are popular because they require little upfront investment, update frequently, and typically you can use the hardware you already own. This affordable alternative to traditional, on-premises POS systems keep information secure and make it easy to create schedules and maintain client records, even when you’re not on site.

However, many web-based applications have printer connectivity issues.  A platform agnostic print data relaying application is a popular technology solution used to remedy this problem. You’ll want to find a low-cost, versatile solution to cloud/web-based printing that allows you to generate high-quality printing for your fitness center with professional, crisp graphics.

Solutions for off-site or outdoor fitness classes

Fitness center owners who host off-site events or outdoor fitness classes need to have receipt-printing capability for customers paying for retail products, classes or services. For this reason, you’ll want to find a Bluetooth Low Energy (BLE)-enabled printer. These portable receipt printers can range from compact models to more robust options and at price points that suit any budget.  Choose a portable receipt printer that is small and light and can easily be carried outdoors and used to print invoices, labels, receipts and other documentation.

Space-saving, cost-effective solutions 

 

Fitness centers aren’t cash-heavy operations, so many gym owners don’t feel the need to shell out big bucks for a full POS setup. But for a select few areas that handle cash—for example, a juice bar, babysitting or when paying for guests or special services— an ergonomic solution for tablet POS that combines a cash drawer and printer peripheral is the ideal solution. Select a unit with a fully integrated design that works with the tablet or mobile device of your choice, so you can have a mobile solution without compromising space, quality or functionality.

 

 

Quick and Easy Connections

Fitness center owners who choose popular iPad and iPhone POS solutions have demanded increasingly mobile and connected receipt printer solutions. Since gyms tend to be heavily soundproofed with electronic equipment or other signal blocking materials, you may struggle with connectivity.

Choose a printing solution from a line of printers that was created to take care of connectivity problems. For example, The Star Micronics TSP100IIIU offers a simple and extremely reliable tether connection for iOS devices via USB connectivity.

Gym owners looking for printing solutions for fitness centers should explore Star Micronics’ lineup of hardware and technology applications. Whether you are looking to add printer connectivity, mobile POS or off-site functionality, Star has a variety of options that will help you add the capabilities you need for a

n affordable price tag. Contact us for more information.

Top Point of Sale Trends for Small Businesses: Part 1

The point of sale is evolving quickly to accommodate new demands on retailers and to better integrate smarter software for independent merchants. There are many POS trends that point to an augmentation of how data can be democratized for “mom and pop” retail stores. When choosing a POS solution, small businesses have to do their research more carefully than ever. For retail entrepreneurs, POS systems and POS solutions are some of the most researched software that relates directly to their business.

POS solutions are evolving in ways that are leading POS systems into the 21st century. Retail entrepreneurs now have easy access to powerful software that is becoming cheaper than ever, more mobile, and are able to do more to grow their business. This is allowing physical merchants to keep up with their sophisticated data-centric e-retailer cousins. From payments, to automation, and from hardware to analytics and insights, the POS is becoming the real deal.

In this article, we’ll explore some of the major trends and a few surprising innovations. We’ll also uncover some of the bigger POS trends.

1. Shopify Starts to Build Hardware

The Canadian e-Commerce solution is having a stellar start to the year, as can be seen in its Unite 2017 event. With new partners such as Amazon and Buzzfeed, Shopify can scale this year like never before. In April, Shopify announced their first hardware product, a chip-and-swipe card reader. Shopify is banking on the trend of online sellers to sell in physical retail with its simple card reader.

Key takeaway: Payments and new hardware are still a hot topic for new retail businesses.

2. The Tablet and Mobile POS Market Grows

Whether its iPad POS solutions or other kinds of tablets, the mobile POS boom is on. U.S. and global growth of more convenient mobile POS solutions is quickly showing to be the new normal in some retail verticals.

Mobile POS is growing at 9.2% a year according to Capterra via Quickbooks. As Cloud-based solutions became mainstream, so too now are mobile POS solutions. This occurs often in hospitality, convenience, retail, and services stations where tablets are more useful for data access and of course, checkout.

For the SMB space, mPOS makes a lot of sense. This is where cost-effective hardware is meeting the mobile-first era. This means it’s easier than ever to become a retail entrepreneur with smarter and less costly hardware and software. You can do more with a mPOS for your small business than you may realize.

Key takeaway: As Cloud POS became the new standard years ago, it’s looking like mPOS might do the same.

3. Star Micronics Launches New Printer: TSP100IIIU

The TSP100IIIU is being called a game-changer for tablet and mobile POS.

  • It connects directly to an iPad or iPhone using the Apple Lightning cable for reliable USB communication and simultaneous charging.
  • It includes a USB Serial number feature to detect the device when disconnected and reconnected to a different USB port
  • Ultra-fast print speeds and special receipt de-curl function

Key takeaway: Printers are getting smarter and connecting merchants with the future.

4. POS Systems Acheive New API Integrations

The age of value add-ons is influencing how POS solution ecosystems evolve. This means software providers are becoming better connected with their partners. You don’t have to look far in the POS world to see how this occurs.

Typically, this consolidation of software with the POS solution as node now in the cloud can be characterized into a few major branches:

  • Payments
  • Loyalty
  • Analytics, Reporting, and Artificial Intelligence
  • Accounting
  • Email Marketing
  • Employee Scheduling and Management
  • Inventory and Warehouse Management
  • Niche Specialty Solutions (such as for Hospitality, Restaurant, e-Commerce, etc.)

Key takeaway: POS solutions have native strengths and weaknesses, but will also have third-party integration strengths and weaknesses

5. Mobile Payments and Cashless Solutions

While major smart phone companies are developing next-gen biometric and other post NFC solutions, the mobile wallet has not caught on with consumers as fast as some anticipated. Mobile wallet users have so many choices, and are aware that mobile payments can lead to more impulse purchases. While mobile payments are increasing with PayPal, and there’s buzz around Apple Pay, Android Pay, Samsung Pay, and Google Wallet, offering multiple payment options is still a good idea for the merchant.

Key takeaway: Mobile wallet adoption is slow but is a benefit for retailers to offer.

6. Rise of Cloud Computing and Cloud Point of Sale

The legacy point of sale system is dying as POS systems and peripherals in the cloud continue to gain impressive traction. This is leading to not only more accessible and flexible solutions, like having your POS on an iPad, it’s leading to a decrease in total spend that independent merchants must make for even more robust and connected solutions.

For value-added resellers (VARs), this means a proliferation of new potential products that integrate software and hardware in new ways. Cloud POS systems are also aggressively connecting to niche and specialty stores and increasingly to omnichannel solutions.

This means restaurant POS, e-Commerce, and an emphasis on data and analytics for brick-and-mortar retailers is on the swift incline. Leading POS solutions are also battling it out in important new global territories expanding their reach and acquiring companies to improve their value propositions

Cloud POS has come a long way in the last decade, and with the integration of technology, IoT, and machine learning, it is going to reach even higher in the decade ahead.

Key takeaway: The Cloud POS is leading to a very dynamic ecosystem of innovation around software customized to each industry.

There’s no right or wrong POS system, but finding the right point of sale solution and add-on apps for your business can help your business grow. Read the full article from Star Cloud Services here.

5 “Must-Haves” for Stadium Point of Sale

blog - stadium pos

When visiting a large sports stadium or entertainment arena, you often find long lines for food and merchandise during half-time or intermissions. The people attending these professional sports games or concerts paid good money to see their team play or favorite artist perform, and they don’t want to miss a thing. This puts a huge amount of pressure on the employees working the concession stands or merchandise shops to complete the customer’s order as quickly as possible. A lot of this workflow plays into the point of sale system being used. Here are 5 “must-haves” when looking for a POS system for sports and entertainment venues.

1. Intuitive Software

First and foremost, you will need an easy-to-use and intuitive point of sale software. Depending on how often a team plays in the stadium or how many performances take place per year, stadium employees tend to work more sporadically compared to your standard restaurant or retail employee. This means that stadiums need a POS systems that concession and merchandise shop employees can pick up quickly with little to no training.

2. Back of House Support

While people rarely see what goes on behind the scenes at stadium concession stands, it’s important to make sure that you’re POS manages the back of house just as well as it manages your transactions. From inventory management, to menu management, to fan data,, backend analytics can help you to make sure you never run out of stock during a big event. By having access to analytics that can be reported day-to-day, you can make sure that your concession menu appeals to your audience for a particular game or event.

3. Varied Payment Support

When you have a packed stadium with a mile-long line of customers, you simply do not have time to fuss over payment methods. In a high-pressure, high-volume environment such as sport and entertainment stadiums, you need to get your customers through the line as quickly as possible. One of the best ways to ensure a quick and seamless transaction is to make sure your POS system supports a multitude of payment methods. Now, with more people adopting mobile wallets, you will see more and more retailers and concession stands accepting NFC payments at major sports arenas. Make sure that when your customer is set with his order and ready to pay, that whatever form of payment he chooses will be accepted at your point of sale.

4. Mobile Ordering

One ordering method that is rapidly gaining popularity in sports entertainment properties is mobile ordering. During major sports games and concerts, people don’t want to leave their seat and risk missing a big play or their favorite song. Many stadiums are adopting a mobile ordering method where fans can order food or drinks on their mobile device and either have it delivered to their seat, or go grab it when it is ready. Fans don’t have to miss a thing and concession employees don’t have to deal with a line of angry customers. It’s a win for everyone!

5. Reliable Hardware

In fast-paced environments such as stadium concession stands and merchandise shops, employees don’t have the time to deal with flaky hardware. They need their receipt printers to print and their cash drawers to open every time a transaction is completed, and they need hardware that will withstand the high volume of transactions. Appetize and Star Micronics have teamed up to create a complete point of sale solution for stadiums that combines intuitive software and reliable hardware peripherals.

You can find the Appetize and Star Micronics bundled POS solutions in major sports and live entertainment locations including the Golden 1 Center (home of the Sacramento Kings), U.S. Back Stadium (home of the Minnesota Vikings), over 40 Live Nation properties, and many more.

Learn more about Appetize at http://appetizeapp.com.

Growing Restaurant Revenue with Mobile POS

restaurant mPOS

Mobility is dominating the point of sale world. From table-side service, to tablet point of sale, mobility is making is easier for restaurant owners and operators to perform quick and painless transactions and give their customers the ideal dining-out experience. While some of the smaller, “mom and pop” restaurants may be hesitant to invest in a mobile point of sale (mPOS) system, they could be missing out on a huge boost in revenue by not upgrading. In addition to revenue increase, the adoption of an mPOS system could also mean an increase in tips for servers, making it easier to maintain low turnover rates.

A report by Software Advice shows that mPOS can predominantly impact your servers’ commitment to upselling – therefore, increasing daily restaurant revenue. Upselling is a sales technique that restaurant server often use to induce the customer to purchase more expensive items, upgrades, or add-ons when placing their order. This technique is commonly used by restaurant server because their calculated tip becomes higher with every dollar spent by the customer.

How does mPOS impact upselling?

In restaurant settings where the mPOS system is used for table-side service, the server may have a tablet in-hand entering the order as it is being placed. This can help remind the server to ask the customer if they would like to add a side of fries to their order or upgrade their drink to a larger size for only a dollar more. This is especially helpful for daily promotions or one-day offers that are not a part of the server’s regular order-taking routine.

restaurant mPOS charts

In the chart above provided by Software Advice, you can see that restaurants are not upselling as much as they could be. However, we can see that the majority of customers surveyed are more likely to make an order modification that was suggest by their server when dining out.

The Mobile POS Checklist

In case revenue increase isn’t reason enough to adopt a mobile point of sale system, we’ve outlined some additional benefits that mPOS can bring to restaurant businesses. According to an additional report done by Software Advice, 72% of restaurant owners request mobile restaurant POS software.

First and foremost, you need an mPOS system that is simple enough for any server to fluently use. If you’re looking for a mobile solution that will allow for a table-side service, you must ensure that your mPOS software is quick and easy-to-use. If your servers are disrupting the order process by taking the time to search for items in the POS, it defeats the purpose of the table-side mPOS solution.

Secondly, you will need a receipt printer that works seamlessly with your mPOS solution and will allow for a total transaction to be completed right at the table. It has been bound that engaging customers by having them complete the payment process right on the tablet can actually lead to an increase in tips. When this transaction is complete, servers equipped with portable, handheld receipt printers can kindly print and hand the customer their receipt without ever disrupting the transaction process.

In addition to the ease of use and fluid transaction process, mPOS systems often offer features such as inventory management, loyalty, and customer data capture, that help you run your restaurant more efficiently.

If you’re looking for an mPOS solution to take your restaurant business to the next level, be sure to check out Star’s line of portable receipt printers for your mobile point of sale needs.

5 Benefits of Liquor Store Point of Sale Systems

liquor-store-pos

With over 42,000 liquor stores across the U.S., liquor store owners are constantly faced with finding new ways to stay ahead of the game. This can be as simple as upgrading to a point of sale system in place of an old and bulky cash register. Installing a POS system in your liquor store will not only open up opportunities for creating customer loyalty, but it can help with the overall management of your business. Here are the 5 of the biggest benefits that a POS system can bring to your liquor store business:

1. Simple Transactions

With an easy-to-use POS system, liquor store owners and operators can simply enter pricing based on single, multi-pack, and cases to automatically ring up the customer’s order without manually entering pricing. This also allows employees to automatically include discounts or coupons based on items sold, or the category of items. For non-scannable items, users can create fast, preset pick keys to ring up popular items.

2. Inventory Management

Point of sale systems allow liquor store employees to use inventory management features on single or multi-store locations, and provides multiple methods for adding, adjusting, and counting inventory. Print barcode labels when receiving new inventory, and let the POS track sales when scanning or entering items for check-out so you know when you begin to run low on specific items.

3. Employee Scheduling

Easily use your POS system to track employee’s clock-in and clock-out times, and track sales by department, store, and various date/time ranges. Store owners can use this information to conclude which employees are selling the most products, and which employees need further training. This information can also be used to track when your store is getting the most traffic so you can schedule an extra cashier for those times, and keep the lines moving.

4. Manage Reports

With a fully integrated point of sale, liquor store owners can easily run reports to monitor discounts and refunds, and track sales by item, brand, type, or date/time purchased. Store management can also gain instant access to inventory reports from any browser that includes current sales and inventory, or reorder reports to maintain static or dynamic levels of stock.

5. Customer Loyalty

By using a point of sale system in your liquor store, you now have the ability to capture important customer data and purchase history information. Many POS systems include automated VIP club pricing to help reward frequent customers, and offer a CRM to track customer buying history, and to target marketing efforts.retailcloud Additionally, digital receipts open another way to engage with customers through the point of sale. By adopting a digital receipt app for your customers to use, store owners can now offer their customers tailored discounts and promotions through the receipt itself. Learn how to start offering your customers digital receipts with Star printers. at www.starcloudservices.com.

Make your POS more than just a place for customers to complete a transaction, but a tool to crease a smoother workflow for your business, and an opportunity to engage with customers, and create customer loyalty.

Learn more about retailcloud’s POS for liquor stores at www.retailcloud.com.

The Benefits of Free POS for Bakery Shops

bakery-blog

With technology moving forward and over 9,000 bakeries in the U.S., a recent study found that over 70% of those businesses still use an analog cash register. It could be because they are already used to them, or it could be because they feel the cost is prohibitive. However, there are good free POS systems which help to optimize operations and service.

These systems are able to remedy the problems bakeries deal with on a regular basis. Though it may seem like a giant pipe dream to have a full POS system in a small business at no expense, it’s very possible. The features and benefits offered promote efficiency in the bakery, and ensures customers get the time and service they need.

Generally, a lot of bakers think that a few lost customers here and there is acceptable. This is not the case, as they typically do not return. Lee Resources found that 91% of unhappy customers will not return for repeat business. One bad experience is enough to cost many dollars in profit from the lost chance of repeat business.

Loyal customers are like gold to small businesses. A study by Constant Contact found that eighty-two percent of small business owners say that loyal customers were their primary sources of profit and success.

Let’s go over the features that can help a bakery help them roll in the dough.

ehopper-pos

It All Starts In the Kitchen, But Ends with A Happy Customer

The heart and soul of any bakery is where the bread is made, which makes the kitchen in the back even more important than the counter in the front. Making sure that cooks and other kitchen staff have the tools they need to fulfill orders quickly and correctly is what keeps a bakery operating at maximum efficiency.

A point of sale system comes with core features that are built to make the entire process of baking goods and selling them to customers must faster, easier, and less prone to mistakes which cause customer issues and loss of profit. Bakery profits need to rise as much as the dough in the oven will.

Order Management

Bakeries do much more than sell individual loafs to people who walk in to make a purchase. Restaurants, stores, and other businesses often make large orders on a daily and sometimes even hourly basis. A pen and paper “system” is prone to error, and busy periods will lead to incorrect orders and misplaced tickets. Order management allows counter staff to provide accurate, digital order lists to the kitchen staff that have been taken down as they were on the phone. This ensures accuracy when the order is being baked and prepared.

Order Tracking

When effort is put into ensuring that customer orders are completed and received by a grinning customer, each step to completion must be tracked. With order tracking, managers can keep track of walk-ins, deliveries, dine-ins and even drive-thru orders. By tracking each step, it cuts down on errors because they can be corrected in real-time. Accurate orders always make for happy customers, especially in an industry where order mix-ups are the norm.

Customer Management

Bakeries are busy for a reason; customers and businesses alike purchase from them regularly. No matter who the customer is, everyone could use a slice of bread. This is why they are better off using a bakery POS instead of quickly scratching out words on a pad of paper. It’s a given that these will get lost in the shuffle out. This is proven with a study by Acxiom which reported that half of businesses today cannot name their most loyal customers. Having a record of frequently ordered items from a customer will make their ordering process more convenient for both the buyer and seller.

Inventory Management

No one runs a successful bakery by selling items on the fly. Taking an order and not having the baked goods to complete it will leave a customer looking for another bakery. With inventory management features, managers can actively add to the counts with a few button presses, and the POS will simply manage the inventory as items are sold, instead of dealing with the pressure and panic of managing a constantly changing inventory, the point of sale system does all the tough stuff for you.

Business Reporting

After a hectic day of running around, tending to the ovens and making sure customers aren’t left hungry, the bakery manager just wants to know how much profit was made from today’s haul. Instead of sitting down to do the time-consuming math, POS systems take care of all the calculating in real-time as the staff does business and makes customers happy. All information will be stored on a cloud server and can be accessed at any time. It is constantly updated as sales are performed. Even better, the closing manager only has to simply close the register at the end of the day.

As demonstrated, a POS system has a lot to offer to any small bakery. If bakeries wish to see their customer satisfaction rise, it’s time to check out one of these systems and see the benefits and solutions they provide from the moment they are booted up at the start of each day.

Many of our customers who own and manage small bakeries provide us with a lot of vital feedback, which we put together for this piece, as useful information is always good to share in today’s business market. If more tips are needed, reach out to us at any time, or download eHopper POS for free and discover the benefits.

To find even more great posts such as these, visit eHopper’s blog for new ones each week.

Ronald Morris

Marketing Manager for eHopper Services, LLC

Bar POS: 4 Things to Help You Be Successful

bar pos

Owning and managing a bar is not all fun and games, but takes a lot of time and hard work. With drink specials, pricing, food menus, and of course, money to worry about, it leaves little time to consider how you will manage the point of sale system of your bar. For bars and restaurants in particular, the point of sale and cash management is extremely important. In a fast-paced environment with a high cash flow, you will want a point of sale that is easy to use for employees and will help you connect with your customers. Here are a few things to consider when choosing a POS for your bar or restaurant.

Easy-to-Use Software

Bars, nightclubs, and restaurants tend to be very hectic and fast-paced working environments for bartenders and servers. This means you will want a point-of-sale system that is easy to navigate for both management and employees. Being a bartender in a busy bar often means having to take multiple drink orders at one time and remembering the separate tabs for each. A point of sale system that allows your employees to easily manage tabs, split items, and enter happy hour and other other drink specials will cut down on the amount of time spent entering orders, and will increase the time spent preparing drinks and communicating with customers.

You will also want a system that allows employees to print customer tabs and receipts, or send food orders directly to a kitchen printer.

Cash Management

When managing a bar, you will typically have a higher amount of cash coming in compared to your standard restaurant. For this, you will want to ensure that your point of sale system has the capabilities to handle large amounts of cash. You may also want to consider a proximity-based solution for your cash drawer to ensure that your cash drawer is always safe while bartenders are restocking liquor or grabbing food orders from the kitchen.

Ambiance

In a bar, ambiance is extremely important! People decide to go out to a bar to relax after a long day of work, or to have fun with a group of friends. You want to make sure that your bar makes guests feel welcome and comfortable no matter their reason for being there. With that, be sure to consider the look and feel of your point of sale. When sitting at the bar, customers will see your bartender running tabs, printing receipts, and interacting with the point of sale. Invest in a POS that will display a smooth transaction between the employees and the POS system, and one that jibes with the ambiance of your bar. If you’re the type of bar to have wooden stool seats and dart boards lining the walls, then a standard cash drawer and printer with a tablet should do the job. If your bar radiates a more modern and trendy look, you may want to go for a sleek, all-in-one POS system, such as the Star mPOP™.

Customer Engagement

As a bartender, engaging with customers is important for two reasons: you get better tips, and customers end up spending more money on drinks. When customers feel comfortable talking to and engaging with their bartender, they are more likely to stay longer and purchase more drinks while they cat. But what about after the customer leaves? It’s just as important to engage with customers after their visit as it is to during their visit in order to ensure they continue coming back. There are a number of customer engagement options offered by POS providers with just one being digital receipts.

Offering a digital receipt option to your customer customers can easily allow you to track how often a customer frequents your bar and their go-to drink order. This then allows you to offer your customer coupons or inform them of promotions using those digital receipts. Star’s AllReceipts™ digital receipt solution offers engagement tools, such as Engage NOW and Flip, providing customers with coupons and discounts using the back of the digital receipts, or can direct them straight to your website. AllReceipts™ also offers device management options and data facilitation tools to make sure you get to most out of your digital receipt solution.

In your bar, a POS can be so much more than just a place to manage cash and input orders, but it can help you grow your business!