Sunglass Menagerie Finds Their Shine with Vend and Star Micronics’ mPOP™

Sunglass Menagerie has proudly served the New Jersey beach community for the past 38 years offering a variety of sunglass options for every type of beach bum. Sunglass Menagerie was originated in the late 70s before big brand sunglasses began to take off. Being one of the first sunglass stores in the country, Sunglass Menagerie’s goal is to have a pair of sunglasses for every face that enters the store. Over the past 30 years, Sunglass Menagerie has expanded to open 6 stores along the Jersey shore, and plans to open 5 more stores this upcoming season. With Sunglass Menagerie’s success and recent expansion, they sought a point of sale system that would work seamlessly across all locations. Star Micronics’ mPOP™ with Vend POS for retail was the perfect solution.

Sunglass Menagerie was experiencing huge success over the past few years, and needed a point of sale system to keep up with the high volume of transactions during their busy season. Prior to the install of the mPOP with Vend, Sunglass Menagerie used an analog cash register that they referred to as ‘a cigar box with a calculator’. When they decided to upgrade their technology, customers immediately noticed. Being based in beach town locations, Sunglass Menagerie typically employs high school or college students that are looking to make some extra cash over summer break. Their old cash register was very difficult for employees to set up and operate. “Employees could never be sure if the machine would even start up or work properly for the day,” said Colton Karch, Store Leader of Sunglass Menagerie.

The ‘out of the box’ solution offered by Star and Bend was simple to set up, only taking about 30 minutes. “A temp employee was able to get the first mPOP set up and running within an hour,” recalls Karch. Sunglass Menagerie never experienced a single technology issue with the hardware, and the Vend software offered a user-friendly solution for employees. The Vend POS solution allowed employees to run real-time reports, see their daily sales numbers, and complete seamless customer transactions, all to improve the overall customer experience.

The Vend and Star Micronics mPOS system brought many benefits to Sunglass Menagerie. One of the largest was inventory control. For the first time, Sunglass Menagerie has the ability to gain instant access to inventory reports to ensure that they never run out of popular items. Management can now check-in remotely and know exactly what they have available in each store, resulting in less lost customers.

The mPOP was also able to provide a smoother workflow for employees and management. Employees no longer have to worry about the system shutting down, and management is no longer receiving phone calls on how to change the receipt paper or that the machine ran out of ink.

“It’s comforting to know that we are no longer losing sales due to the system being down. Employees understand and enjoy using the new system. Knowing exactly what we have in stock and being able to see their sales numbers makes the employees more excited to set new goals and sell more sunglasses.”

– Colton Karch, Store Leader, Sunglass Menagerie

Download the full success story: Sunglass Menagerie Case Study

Shag Spa and Salons Creates Customer Branded Receipts with Rosy Salon Software and Star Micronics

Shag Spa and Salons offers hair, nail, massage, and skin care services in The Woodlands, north of Houston, Texas. Shag Spa and Salons strives to provide the best experience possible for all clients, every day. With over 60 service providers and a diverse and growing clientele, it’s essential that all operations run smoothly at every level. Appointments need to be simple to book; client information must be easy to access and checkout must happen seamlessly, so that the customer experience is smooth all the way through their visit.

Shag was in search of a robust cloud-based software solution that would allow them to run all aspects of the salon, even when working remotely. The system needed to have easy access to client information with the option for clients to book online. It also needed to integrate with multiple merchant accounts and offer completely branded receipts for all products and services.

Shag Spa and Salons uses Rosy Salon Software, a cloud-based application to schedule and confirm appointments, track client information and transaction history, make product recommendations based on current or past services, and allow easy checkout with integrated POS. Various merchant accounts and processing machines are used along with Star Micronics thermal printers to complete the transaction with customer messaging on a completely branded receipt.

The reception desk at Shag Spa and Salons can easily look up customer information, book an appointment, and check clients in or out with just a few clicks, which offers a more efficient and personalized customer experience. Clients can also book online, reserve products, and purchase gift cards or memberships from any device, any time their schedule permits. This offers convenience for the client and saves the salon precious staff time. Also, automated appointment confirmations and text alerts help reduce no-shows, keep clients on time, and notify service providers of a change in their schedule. In addition, the integrated POS handles multiple merchant accounts and the Star TSP100 printers offer a customizable receipt complete with salon branding and return policy

“We own fine of the Star TSP100 printers between our two salons. They are rock-solid, are a great value, and last a long time, even in the high demand of our always-busy salon. If i could measure the amount of thermal paper that has gone through these printers, it would be hundreds of miles of receipts. These printers just go, and go, and go!”

– Fred Klages, Co-Owner, Shag Spa and Salons

Download the full case study here: Shag Spa and Salon Case Study.

Nitehawk Cinema Makes Movie-Going Simple with Filmbot and Star Micronics Ticketing System

Nitehawk Cinema is a three-screen independent movie theater in Williamsburg, Brooklyn, NY that is currently renovating a historic theater from the 1920s for their upcoming second location. Nitehawk is unique in that they are not only a movie theater, but they operate as a full-service restaurant as well, including pairing specialty dining and cocktails with different screenings.

Nitehawk Cinema was working with a very outdated ticketing and point of sale system, and needed something that fit their operation of being a full-service dine-in theater. Their goal was to create a more seamless experience for movie-goers and find a solution to keep the aesthetic of the theater consistent. That’s when Nitehawk partnered with Filmbot who worked to build a brand new, customized ticketing system from the group up that fit all the needs of Nitehawk Cinema.

Filmbot is a software development company that specializes in building systems to help modernize the movie-going experience. Through their new ticketing system and website, Nitehawk Cinema could allow customers to order their movie tickets either online or at the theater, and pick up those tickets from one of their two self-service kiosks or from the bar point of sale. Filmbot and Nitehawk Cinema decided that Star Micronics’ TUP500 kiosk printer and TSP700II WebPRNT receipt printer were the best hardware solutions for the new system. Nitehawk needed a solution that would allow them to print tickets and receipts from a Web-based application in real-time. “Without Star Micronics’ WebPRNT technology, they wouldn’t have been able to install the new system,” says Jessica Yazbek, Senior Engineer at Filmbot.

The new kiosk and point of sale system provides an overall more efficient way for customers to get their movie tickets. Nitehawk Cinema customers have had great feedback on the ticketing systems and the process of ordering and picking up movie tickets.

Additionally, the install was very easy and basically provided a plug and play solution. Nitehawk Cinema used one day to prep the new solution, and has it up and running the next morning. By the time the theater opened that day at 4:00 pm, the bartenders were fully trained on the new system and were ready to go.

“We launched about a week ago, and since then, the whole systems has been flawless,” says Matthew Viragh, Owner of Nitehawk Cinema. “It’s actually a Web-based POS system, so the reason we selected Star printers was because of their Web-based capabilities. We’ve been really happy with the performance so far.”

Vittorio Menswear and Tuxedo Increases Customer Satisfaction with Star Micronics and AllReceipts™

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Vittorio Menswear and Tuxedo, located in Rochester, NY, provides ready to wear full custom options, to personalized looks that helps to express individuality. For over 45 years, Vittorio Menswear and Tuxedo has been helping Rochester look good, one tuxedo at a time. The formerly family-owned business was passed along to Matthew McDermott who has been working to grow the business by increasing customer loyalty and creating a more seamless sale.

After acquiring Vittorio Menswear and Tuxedo about five years ago, Matthew decided that it was time for a technology upgrade in the point of sale system. Vittorio was in need of a better system to track customer data and analytics, and customer-facing technology that allowed them to engage with and provide value-added services to their shoppers. Lightspeed POS solution with Thirdshelf and Star Cloud Services loyalty, along with Star Micronics peripherals provided the perfect system for Vittorio Menswear and Tuxedo.

Star Micronics’ TSP100 receipt printer with Lightspeed POS allowed Vittorio to improve the daily workflow of their business and keep their customers more satisfied with their service than  ever. These technologies provided detailed analytics and customer data that allowed them to compete with large retailers. Vittorio was now able to give every one of their customers a personalized experience, and offer suggestions and promotions based on the customer’s previous purchases and rentals. With Lightspeed’s inventory management, Vittorio could easily see what sizes were readily available versus what needed to be special ordered for customers.

As a result, Vittorio Menswear and Tuxedo improved their overall customer engagement strategy with Thirdshelf and Lightspeed POS. They are now able to access customer data and purchase histories almost instantly, which helps to tailor special promotions and increase customer satisfaction.

Star Cloud Services’ Receipt Flip feature allows Vittorio to easily summarize their return policy and add marketing touches right on the back of the digital receipt without any additional promotional costs to print. The Instant Customer Survey allowed Vittorio to better understand what their customers enjoyed about their experience versus where they needed to improve.

“Star MiSCS certifiedcronics and Lightspeed’s point of sale solution was well worth our initial investment. Since we installed the system, we’ve continued to add layers such as Thirdshelf loyalty features and Star Cloud Services digital receipts to improve our store functionality and to keep our customers satisfied. By having customer data and feedback readily available through Star Cloud Services, we can make adjustments to ensure that our customers are getting the most out of their experience with us.”

– Matthew McDermott, Owner, Vittorio Menswear and Tuxedo

Download the full success story here: Vittorio Case Study

Guelph Public Library Improves Functionality with Star Micronics

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Guelph Public Library (GPL) is a public library system serving the City of Guelph in Canada. Including the main downtown library, there are five branches, plus a bookmobile, GPL strives to educate the public by providing books of various topics to all ages, and by showcasing new technologies such as 3D printers and virtual reality labs.

To update their technology, Andrew Kwan, IT Manager and Jeff Fernandes, System Administrator for GPL at the library’s main branch, decided it was time to move to a virtual desktop infrastructure solution, utilizing the VMware Horizon View software suite. In order to successfully do this with their old USB printers, Andrew and Jeff would have been required to install drivers on every dedicated PC in all six of their locations. They wanted a simpler solution to upgrade their system and improve the overall daily workflow for the library staff. They were already using the Polaris Integrated Library System software and Star Micronics receipt printers, and they decided to stick with the brands they knew. After doing their research, Andrew and Jeff found that Star’s new TSP100IIIWLAN printer was the perfect printer for their library system.

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Star Micronics’ TSP100IIIWLAN printer provided a simple solution for GPL to upgrade their system, and efficiently print hold slips, overdue slips, receipts, renewals and more from any of their locations. With the WLAN connectivity, GPL had the flexibility to place the printer anywhere in the library, and were able to reduce the clutter of cables on circulation desks. With no need for reconfiguration or reprogramming on the IT side, GPL was able to get the printer connected and printing receipts in less than an hour. GPL plans to install the TSP100IIIWLAN in all six of their locations and their bookmobile.

Rather than operating individually, all six location’s data operations are now centralized in one data centre, which improved the overall functionality of their library system, and allowed GPL to save on operational costs. Guelph Public Library’s now Virtual Desktop Infrastructure system, with Star’s TSP100IIIWLAN, now operates “100 times faster” than their previous system.

“Guelph Public Library likes to usually have two employees working the bookmobile – one at the front and one at the back – and equip them both with their own receipt printer. With the TSP100III’s convenient WLAN connectivity, we can use one printer in the bookmobile. It’s much easier and faster for both employees. The new solution with the Star printer really improves the overall functionality of the library.” – Andrew Kwan, IT Manager, GPL

 

Bren’s Traveling Bistro Serves Up Success with Star Micronics and iConnect POS

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Adventurous diners are common in many places and Chef Bren Jones wants to feed them! With this in mind, Jones established Bren’s Traveling Bistro, a unique food truck that moves from various locations introducing a variety of dishes from around the world to customers with a taste for new and exotic cuisine. With customers lining down the road whenever it made its temporary home, Bren’s Traveling Bistro needed a solution that would enable easy, rapid access to customer information from the counter to the kitchen while conducting business operations simultaneously.

After researching a variety of options, Jones chose a POS system bundle comprised of an Apple iPad®, iConnect POS software, and a TSP650IIBTi thermal receipt printerbrenstravelingbistropic from Star Micronics. Jones identified the software’s Blod-based platform and the printer’s Bluetooth communications capability as a perfect fit for Bren’s Traveling Bistro because it would support a POS system running entirely on mobile devices. Installation of the solution took just a few seconds and necessitated only that the app be downloaded on a single iPad®. A user-friendly interface between the iPad® and the app made training employees a painless process.

iConnect enables all transactions at Bren’s Traveling Bistro to be processed via the Cloud no matter where the food truck has traveled. Complementary positioning of buttons and icons on the screen ensures rapid service with minimal errors. Similarly, the Bluetooth connection between the iPad® and the TSP650IIBTi indicates that the printer can receive messages from a distance away, minimizing the duration between the moment orders are placed and the time of service.

The solution also yields access to the back office on-the-go, sales, inventory, and other critical business data that is instantly available via Internet or the iConnect app. Maintaining a secure handle on the operation, coupled with the ability to quickly serve more customers no matter the location, has helped Bren’s Traveling Bistro to establish a footprint and, in turn, boost profitability. Further upping the profitability ante, the low cost to acquire and use the solutions give Jones continued flexibility to invest in other aspects of the business at a local level.

“I truly value the products provided by iConnectPOS and Star Micronics,” Jones says. “They make running our food truck business simpler, organized, and less stressful. I will be using the POS system bundle to not only impress customers with fast paced service, but also provide exceptional food quality.

– Bren Jones, Owner and Chef, Bren’s Traveling Bistro

Read the full case study here: Star_Brens-Traveling-Bistro_Case-Study

Gorge Greenery Grows Their Business with Star Micronics and Green Bits

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Gorge Greenery, the only Clean Green Certified recreational marijuana dispensary in the Columbia Gorge, prides itself on providing the highest quality cannabis products from the best producers and growers in Oregon. Gorge Greenery was able to find a simple, yet reliable point of sale solution for their upcoming dispensary through Green Bits and Star Micronics.

Gorge Greenery had no choice but to install a cloud-based point of sale system in their dispensary. A cloud-based system was the best option for Gorge Greenery to keep their initial investment at a reasonable cost, while also having the ability to access live sales information and reports from anywhere, at any time, without remote access software. “Our ability to remotely log-in from anywhere via the cloud was key,” says Kirsten Cook, Owner of Gorge Greenery.

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After researching their options, Gorge Greenery found Green Bits’ point of sale software with Star Micronics’ peripherals to be their best option. Green Bits application suite along with Star’s Bluetooth printer is what won over Gorge Greenery.

The ability to operate the point of sale on mobile devices and Apple iPads® that function seamlessly with Star’s TSP650IIBTi printer, was a true selling point for Gorge Greenery. The Green Bits software allowed dispensary management to easily see customer sales, state compliance, inventory management, and sales analyses reports all on one, easy-to-use platform.

The Green Bits and Star Micronics point of sale system was a huge benefit to Gorge Greenery. The solution gave them the ability to keep track of sales and analytics by bud tender in order to see which employees are performing well, compared to which ones could use further training. Gorge Greenery can now also keep track of cash management, inventory control, and hourly sales reports which in turn help them to efficiently schedule and decrease their labor costs.

 

“This technology allows us to present and expedite a professional experience to our customers. We are able to streamline the point of purchase process by four-fold. The Green Bits iPad-based system with Star’s wireless printer has helped us to reduce clutter, resulting in a huge increase of impulse sales at the point of purchase.” – Kirsten Cook, Owner of Gorge Greenery.

Download the full success story here: Gorge-Greenery-Case-Study

Star-Salesforce Solution Helps Capture Data and Respond at Each Touchpoint on the Customer’s Journey

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Operating under the brand names Blackbird Vineyards, Recuerdo Windes, Resolute Wine, and AERENA Galleries & Gardens, Bespoke Collection offers a curated selection of boutique wines, one-of-a-kind objet d’art, and unique lifestyle experience.

Bespoke Collection strives to capture the essence of personal connection in their own customer interactions and knew that Salesforce was the best platform to keep their focus on the customer. Bespoke already utilizes Salesforce’s Sales Cloud and Marketing Cloud to ensure they capture and respond appropriately to each touchpoint of a customer’s journey. Bespoke was in search of a platform that would allow them to continue to track each customer’s journey while also capturing critical customer data at the point of sale.

Bespoke Collection discovered SuiteRetail’s SuitePOS for Salesforce with Star Micronics peripherals, which allowed them to capture customer data at the point of sale and input the data directly into Salesforce. SuitePOS for Salesforce paired with Star’s TSP100 receipt printers allowed Bespoke Collection to gather real-time, end-to-end information using one user-friendly interface, one database, and one security model.

Bespoke sales associates can now look up a customer’s journey and, with a single click, be ready to take a transaction, facilitating an even more efficient and personalized customer experience.

bes_logo“Whether a guest is considering art today, or buying wine tomorrow, it’s essential that each and every sales associate has access to that customer’s journey,” says Paul Leary, President of Bespoke Collection. “With SuitePOS for Salesforce and Star Micronics peripherals, we can better track our customers’ journeys and ensure that each customer is receiving the experience they are looking for.”

Download the full case study here: star_bespoke-collection_case-study

Castillo Restaurant Gains Efficiency with Solutions from Star Micronics and Sabor

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Castillo is a New York City restaurant, offering unique Ecuadorian cuisine with a twist of America, Italian, and South American spices and flavors. Established in Sunset Park fifteen years ago, Castillo is now famously known for their dishes by different geographical locations in Ecuador, including the coast, the Andes Mountains, and the norther border between Ecuador and Columbia.

With their expanding business, Castillo felt their current POS system was unreliable and did not offer the data and analytics needed for sustaining operations. The POS system was dependent on their network’s WiFi connection, which caused their printer  and cash drawer to cease to function when the internet connection was lost from the router. Castillo also had trouble analyzing the data collected from their POS application. The owners understood data was collected accurately, but the dashboard was difficult to navigate and did not display user-friendly functionality. This dilemma left Castillo challenged to decipher the future of their growing business.

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Star Micronics and Sabor provided Castillo with both hardware and software solutions for the ideal POS system bundle. Star Micronics’ TSP650IIBTi receipt printer pairs easily with Bluetooth connectivity. Castillo no longer has to worry about losing a WiFi connection if the internet went down. The quick and easy-to-use receipt printer includes “Drop-In & Print” paper loading, compact size, a reliable guillotine auto-cutter, and a fast printing speed of 60 receipts per minute. The installation only took about 15 minutes, and training was painless with easy-to-learn tutorials from Sabor’s “One-on-One” support team. Castillo staff members are now confident that they can perform excellent customer service and have a reliable printer during long business hours.

“We are very satisfied with the Sabor POS System,” says Maria Lema, Owner and General Manager of Castillo. “The issues we had with out printer and WiFi are not apparent on this system. Sending orders to the kitchen is no longer a hassle as it was with our older POS system. We like the restaurant features of the new system. They are certainly easy to use with big buttons to identify all the different sections of the software! We strongly recommend Sabor and Star Micronics solutions to other growing businesses. Everything is working great and I am more satisfied than ever!”

Download the full case study here: Star_Castillo_Case-Study

Bac’n Me Crazy Improves Customer Wait with Star Micronics and Wholly App

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Bac’n Me Crazy is a gourmet food truck based in Charleston, SC that specializes in out of this world dishes that are loaded with bacon. Bac’n Me Crazy was one of many food trucks in the Charleston area that was searching for a way to help their customers avoid the crazy and unpredictable South Carolina weather, and create a smoother workflow for employees. Wholly App and Star Micronics teamed up to provide Bac’n Me Crazy with the ideal solution for their food truck.

Bac’n Me Crazy, one of the most popular food trucks in Charleston, SC, was searching for a way to make ordering not only easier for the customer, but for the employees as well. The unpredictable east coast weather made standing in line at an outdoor food truck an undesirable prospect for customers. Always putting the customer first, Bac’n Me Crazy sought an online ordering solution from Wholly App that would help to make the ordering experience more convenient for customers, and create an easier and smoother workflow for employees.

By installing Wholly App’s solution with Star’s TSP650IIBTi printer and WebPRNT, Bac’n Me Crazy was able to not only create a better ordering experience for customers, but improve the overall daily workflow of their business. Wholly App was able to create a customized solution for Bac’n Me Crazy, allowing customers to order from their phones, and receive an alert when their order is ready. When the customer ordered, the order would be sent directly to the Star printer using WebPRNT. WebPRNT eliminates the need to install any drivers, and enables printing from Wholly App’s native application built specifically for Bac’n Me Crazy. Star’s TSP650IIBTi has the durability to withstand the rush hours, and offers ultimate mobility with its Bluetooth feature, allowing employees to move the printer throughout the truck as necessary.

AR-160129982 “This solution has been a dream come true for us,” says Jason Broz, Founder of Bac’n Me Crazy. “Wholly App and Star Micronics’ solution allowed us to increase our business and make the lives of our customers easier – which is really the most important thing to us.”

“When developing this app for Bac’n Me Crazy and thinking of printing options, Star was our first choice,” says Mike Werner, Found of Wholly App. “The TSP650IIBTi with WebPRNT made our job so much easier by providing a mobile and durable solutions that could print orders right from the app.”

 

Download the full success story here: Star – Bac’n Me Crazy Case Study