Gorge Greenery Grows Their Business with Star Micronics and Green Bits

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Gorge Greenery, the only Clean Green Certified recreational marijuana dispensary in the Columbia Gorge, prides itself on providing the highest quality cannabis products from the best producers and growers in Oregon. Gorge Greenery was able to find a simple, yet reliable point of sale solution for their upcoming dispensary through Green Bits and Star Micronics.

Gorge Greenery had no choice but to install a cloud-based point of sale system in their dispensary. A cloud-based system was the best option for Gorge Greenery to keep their initial investment at a reasonable cost, while also having the ability to access live sales information and reports from anywhere, at any time, without remote access software. “Our ability to remotely log-in from anywhere via the cloud was key,” says Kirsten Cook, Owner of Gorge Greenery.

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After researching their options, Gorge Greenery found Green Bits’ point of sale software with Star Micronics’ peripherals to be their best option. Green Bits application suite along with Star’s Bluetooth printer is what won over Gorge Greenery.

The ability to operate the point of sale on mobile devices and Apple iPads® that function seamlessly with Star’s TSP650IIBTi printer, was a true selling point for Gorge Greenery. The Green Bits software allowed dispensary management to easily see customer sales, state compliance, inventory management, and sales analyses reports all on one, easy-to-use platform.

The Green Bits and Star Micronics point of sale system was a huge benefit to Gorge Greenery. The solution gave them the ability to keep track of sales and analytics by budtender in order to see which employees are performing well, compared to which ones could use further training. Gorge Greenery can now also keep track of cash management, inventory control, and hourly sales reports which in turn help them to efficiently schedule and decrease their labor costs.

 

“This technology allows us to present and expedite a professional experience to our customers. We are able to streamline the point of purchase process by four-fold. The Green Bits iPad-based system with Star’s wireless printer has helped us to reduce clutter, resulting in a huge increase of impulse sales at the point of purchase.” – Kirsten Cook, Owner of Gorge Greenery.

Download the full success story here: Gorge-Greenery-Case-Study

Star-Salesforce Solution Helps Capture Data and Respond at Each Touchpoint on the Customer’s Journey

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Operating under the brand names Blackbird Vineyards, Recuerdo Windes, Resolute Wine, and AERENA Galleries & Gardens, Bespoke Collection offers a curated selection of boutique wines, one-of-a-kind objet d’art, and unique lifestyle experience.

Bespoke Collection strives to capture the essence of personal connection in their own customer interactions and knew that Salesforce was the best platform to keep their focus on the customer. Bespoke already utilizes Salesforce’s Sales Cloud and Marketing Cloud to ensure they capture and respond appropriately to each touchpoint of a customer’s journey. Bespoke was in search of a platform that would allow them to continue to track each customer’s journey while also capturing critical customer data at the point of sale.

Bespoke Collection discovered SuiteRetail’s SuitePOS for Salesforce with Star Micronics peripherals, which allowed them to capture customer data at the point of sale and input the data directly into Salesforce. SuitePOS for Salesforce paired with Star’s TSP100 receipt printers allowed Bespoke Collection to gather real-time, end-to-end information using one user-friendly interface, one database, and one security model.

Bespoke sales associates can now look up a customer’s journey and, with a single click, be ready to take a transaction, facilitating an even more efficient and personalized customer experience.

bes_logo“Whether a guest is considering art today, or buying wine tomorrow, it’s essential that each and every sales associate has access to that customer’s journey,” says Paul Leary, President of Bespoke Collection. “With SuitePOS for Salesforce and Star Micronics peripherals, we can better track our customers’ journeys and ensure that each customer is receiving the experience they are looking for.”

Download the full case study here: star_bespoke-collection_case-study

Castillo Restaurant Gains Efficiency with Solutions from Star Micronics and Sabor

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Castillo is a New York City restaurant, offering unique Ecuadorian cuisine with a twist of America, Italian, and South American spices and flavors. Established in Sunset Park fifteen years ago, Castillo is now famously known for their dishes by different geographical locations in Ecuador, including the coast, the Andes Mountains, and the norther border between Ecuador and Columbia.

With their expanding business, Castillo felt their current POS system was unreliable and did not offer the data and analytics needed for sustaining operations. The POS system was dependent on their network’s WiFi connection, which caused their printer  and cash drawer to cease to function when the internet connection was lost from the router. Castillo also had trouble analyzing the data collected from their POS application. The owners understood data was collected accurately, but the dashboard was difficult to navigate and did not display user-friendly functionality. This dilemma left Castillo challenged to decipher the future of their growing business.

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Star Micronics and Sabor provided Castillo with both hardware and software solutions for the ideal POS system bundle. Star Micronics’ TSP650IIBTi receipt printer pairs easily with Bluetooth connectivity. Castillo no longer has to worry about losing a WiFi connection if the internet went down. The quick and easy-to-use receipt printer includes “Drop-In & Print” paper loading, compact size, a reliable guillotine auto-cutter, and a fast printing speed of 60 receipts per minute. The installation only took about 15 minutes, and training was painless with easy-to-learn tutorials from Sabor’s “One-on-One” support team. Castillo staff members are now confident that they can perform excellent customer service and have a reliable printer during long business hours.

“We are very satisfied with the Sabor POS System,” says Maria Lema, Owner and General Manager of Castillo. “The issues we had with out printer and WiFi are not apparent on this system. Sending orders to the kitchen is no longer a hassle as it was with our older POS system. We like the restaurant features of the new system. They are certainly easy to use with big buttons to identify all the different sections of the software! We strongly recommend Sabor and Star Micronics solutions to other growing businesses. Everything is working great and I am more satisfied than ever!”

Download the full case study here: Star_Castillo_Case-Study

Bac’n Me Crazy Improves Customer Wait with Star Micronics and Wholly App

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Bac’n Me Crazy is a gourmet food truck based in Charleston, SC that specializes in out of this world dishes that are loaded with bacon. Bac’n Me Crazy was one of many food trucks in the Charleston area that was searching for a way to help their customers avoid the crazy and unpredictable South Carolina weather, and create a smoother workflow for employees. Wholly App and Star Micronics teamed up to provide Bac’n Me Crazy with the ideal solution for their food truck.

Bac’n Me Crazy, one of the most popular food trucks in Charleston, SC, was searching for a way to make ordering not only easier for the customer, but for the employees as well. The unpredictable east coast weather made standing in line at an outdoor food truck an undesirable prospect for customers. Always putting the customer first, Bac’n Me Crazy sought an online ordering solution from Wholly App that would help to make the ordering experience more convenient for customers, and create an easier and smoother workflow for employees.

By installing Wholly App’s solution with Star’s TSP650IIBTi printer and WebPRNT, Bac’n Me Crazy was able to not only create a better ordering experience for customers, but improve the overall daily workflow of their business. Wholly App was able to create a customized solution for Bac’n Me Crazy, allowing customers to order from their phones, and receive an alert when their order is ready. When the customer ordered, the order would be sent directly to the Star printer using WebPRNT. WebPRNT eliminates the need to install any drivers, and enables printing from Wholly App’s native application built specifically for Bac’n Me Crazy. Star’s TSP650IIBTi has the durability to withstand the rush hours, and offers ultimate mobility with its Bluetooth feature, allowing employees to move the printer throughout the truck as necessary.

AR-160129982 “This solution has been a dream come true for us,” says Jason Broz, Founder of Bac’n Me Crazy. “Wholly App and Star Micronics’ solution allowed us to increase our business and make the lives of our customers easier – which is really the most important thing to us.”

“When developing this app for Bac’n Me Crazy and thinking of printing options, Star was our first choice,” says Mike Werner, Found of Wholly App. “The TSP650IIBTi with WebPRNT made our job so much easier by providing a mobile and durable solutions that could print orders right from the app.”

 

Download the full success story here: Star – Bac’n Me Crazy Case Study

Sunshine Daydream Offers Groovy Digital Receipt Solution to Customers with Star Micronics’ Help

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Sunshine Daydream Hippie Shop is a psychedelic shopping boutique, located in St. Louis, Missouri. Sunshine Daydream offers an array of merchandise from clothes, to home décor, to smoking accessories, and more. Already a user of Star Micronics TSP100 LAN printers, Sunshine Daydream has decided to implement Star’s AllReceipts™ digital receipt app in all four locations, allowing customers to store and manage their receipts digitally on their smart phones.

Sunshine Daydream, already a user of Star’s TSP100 thermal printers with Microsoft RMS, was looking for a way to better connect with their customers. After seeing a live demo of the AllReceipts app, they immediately saw the value to the solution. Allowing customers to view their receipt digitally was a feature that Sunshine Daydream was previously looking for, but was very expensive to add to their Microsoft RMS platform. AllReceipts free digital receipt app was the perfect solution.

AllReceipts digital receipt app provided Sunshine Daydream with a way to engage with customers and receive their direct feedback on their shopping experience. The app also allows Sunshine Daydream to manage their POS directly through the app, seeing receipt recalls, printer status, and if the cash drawer had been left open for too long. What’s more, the AllReceipts app came at no additional expense for Sunshine Daydream, and the installation took less than two minutes; they were able to go live with the app instantaneously!

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“Star’s AllReceipts app was the perfect digital receipt solution for Sunshine Daydream. Aside from it costing us nothing, the install was easy, and it allows us to receive direct feedback from our customers, and manage our devices digitally through the app, which was a huge plus!”

– Jay Trudeau, Owner of Sunshine Daydream

Download the full success story here: Star_Sunshine-Daydream_Case-Study

Desi Burrito Teams Up with Star Micronics and NirvanaXP to Deliver All Natural Indian Food ASAP

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Desi Burrito is the first Indian drive-through restaurant, providing fresh and flavorful fast-food with many healthy options for people who want to grab a quick, but healthy bite. As a brand new concept, Desi Burrito was looking for a POS system that they could get up and running quickly and would coincide with their innovative business idea. Star Micronics’ mPOP™, combination receipt printer and cash drawer with NirvanaXP’s POS system was the perfect fit to get Desi Burrito up and running in record time.

Desi Burrito, being the first of its kind as an all natural, Indian drive-through, did not want to waste any time in getting their business off the ground. Desi Burrito sought out a quick and seamless POS solution from NirvanaXP, due to their all-in-one POS business model and compatibility with iOS mobile devices such as an iPad® or iPhone®. In search of a solution that was easy to install and attractive to customers, NirvanaXP suggested Star Micronics mPOP™ to Desi Burrito as a wireless all-in-one mPOS system.

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“Smal businesses are often looking for a POS solution that is easy to set-up, and takes up as little space as possible. The mPOP’s compact size was the main consideration, but the fact that it doesn’t need a separate printer is huge! Its accessibility and seamless set-up won over Desi Burrito right away.

– Kris Parikh, CEO & Founder of NirvanaXP

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“Star Micronics’ mPOP was the perfect solution for Desi Burrito. The mPOP with NirvanaXP allowed us to have our business up and running in no time. It’s compact design and Bluetooth set-up made the mPOP the ideal POS solution for our restaurant.”

– Sujal Mehta from Desi Burrito

Download the full success story here: Star_Desi-Burrito_Case-Study

Star Micronics and LOCFOOD Equip Mexico City Cuisine to Operate at Home & On the Road

Mexico City Cuisine, located in Vista, California, offers full catering services for everything from formal dinner parties and corporate events to casual gatherings and weddings – in addition to having multiple food truck locations. Mexico City Cuisine recently made the switch to Star Micronics’ mPOP™ all-in-one cash drawer and printer peripheral POS system paired with LOCFOOD’s CRAVE Vend mPOS software.

The mPOS bundle provided Mexico City Cuisine with the most practical option for both in-store and off-site locations. The mPOP™ paired with CRAVE Vend software provided Mexico City Cuisine with a mobile solution compatible with the iOS iPad® devices that were already being used for customer transactions. Mexico City Cuisine found the mPOP™ to be the best given its modern, sleek, all-in-one design, and its simple Bluetooth connectivity set-up. What’s more, CRAVE Vend mPOS software paired perfectly with the solution to create a complete mPOS package, allowing Mexico City Cuisine to use the solution in any of its various locations.

 

MexCityCuisineLogo3 “Star Micronics’ mPOP™ is the perfect solution for us at Mexico City Cuisine,” says Leo Garcia, owner of Mexico City Cuisine. “The all-in-one, compact design of the mPOP™ paired with the CRAVE Vend mPOS software allows us to use the same POS system in both our store and food truck locations with zero inconvenience.” 

 


“CRAVE Vend originated from seeing Mexico City Cuisine employees use iOS devices in their daily transactions,” says Thuc Luu, Founder of LOCFOOD, Inc. “We are so pleased to have been able to design a full mPOS software to be used with tablet and other mobile devices, and to work with Star Micronics to create a full mPOS bundle that is easy-to-use for retailers and restaurateurs.” 

 

 

Download the full case study here: Star_Mexico-City-Cuisine_case-study

Dylan’s Candy Bar Sweetens the Deal with Star Micronics and SuiteRetail

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Dylan’s Candy Bar, the world’s largest confectionary emporium and lifestyle brand, recently made the switch to SuiteRetail’s SuitePOS solution, which features Star Micronics printers and peripherals
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Click here to watch the video interview.

Dylan’s Candy Bar sought an ERP platform that facilitated a singular unequivocal view of their busieness. Net Suite was the obvious choice, but the in-store solution proved the most difficult to solve: Dylan’s needed a SAAS solution that seamlessly integrated with NetSuite, robust enough to handle the velocity of their transactions, but attractive enough to compliment the upbeat and modern style unique to all of the Dylan’s flagship stores.

 

The POS bundle comprised of SuiteRetail’s SuitePOS for NetSuite and Star Micronics printers and peripherals proved to be the only viable option. No other alternative combined the speed to handle Dylan’s transaction volume, integration with NetSuite, and has the necessary visual appeal.

 

 ” We found the perfect solution in Star Micronics printers and SuitePOS. The solution is iPad/iPhone-based and offered visual appeal and easy integration that was the perfect fit for our stores. We’re also actively looking at Star’s new all-in-one, the mPOP, given its design aesthetic and potential ‘fit’ at our new smaller locations.”

– David Reid, CFO of Dylan’s Candy Bar

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“At SuiteRetail, we are always looking to pair our POS software with modern, sleek, and super-reliable peripherals that match the SuitePOS brand and reputation. As far as printers, we really only found this with Star Micronics. We love Star’s printers and their new mPOP because they are visually appealing, and their performance is rock-solid.”

– Jeff Schneider, Co-Founder and Director of SuiteRetail

Download the full success story here: Star_Dylans-Candy-Bar_Case-Study

 

How Bluetooth Printers Expedite Voting

Star’s TSP650II BTi and KNOWiNK Get Vote of Confidence from Lee County

There are few people, if any, who enjoy waiting in long lines on Election Day.

Star Micronics recently teamed up with KNOWiNK, a provider of innovative polling software, to streamline the voting process in Lee County, a notoriously busy municipality. The Lee County Election office in Florida’s Fort Meyers Metro Area handles the election polling for the county’s growing base of over 395,000 registered voters, making voting a costly and time-consuming process.

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A reliable bellwether in retail and hospitality, Star’s TSP650II series thermal receipt printers offered printing support to KNOWiNK’s polling software platform. Together, Star and KNOWiNK used technology to streamline Lee County’s busy polling season.

Before KNOWiNK and Star, the voting process was a long, arduous sequence. First, the voter had to present their ID to an agent for verification. Then, they had to sign in to a large, printed voter registry. Once completed, the voter received instructions on where to cast their ballot. Then they would enter their ballot and leave.

Even after the voter finished, the polling process continued for poll officials. At the conclusion of the poll, the municipality hired temporary workers to scan the individual barcodes on the back of every entry in the sign-in book. This information was then saved in a database that tracks when and which elections the resident voted in to help determine voter behavior—for example, if an individual votes in every election or only state or presidential elections, etc.

“Voting in Lee County was an expensive proposition, because it took so many manpower hours to run each election,” said Gene Hinspeter, Lee County Election Official. “We decided that it was time to look for a system that would help streamline some of the process, reduce the number of workers needed and save taxpayer dollars.”

KNOWiNK’s Poll Pad is an all-in-one system that works as an electronic poll book. The solution helps simplify voter check-in and posts instant updates to voter history. KNOWiNK’s Poll Pad enabled the Lee County Election office to speed up the process by scanning barcode information from voters’ driver licenses for identification, accepting and recording signatures on an Apple™ iPad® and storing the information in a database.

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Lee County also selected Star’s TSP650II BTi printer for locations that offer multiple ballot formats. The county explored several mobile desktop printing options, but required one with an auto-cutter for better efficiency, ease of use and speed of service.

“Having a printed receipt ensures that voters receive the correct ballot without confusion,” Hinspeter said. “Although it seems like a small detail, the auto-cutter was critical. It eliminates the possibility of crumpled or torn receipts that need to be reprinted and slow down the process. Star’s printer had all of the features we needed at a price point that worked within our budget.”

The TSP650II BTi is Star’s first desktop Bluetooth printer. It is an Apple MFi certified unit that is approved for use with the iPod Touch®, iPhone® and iPad®. The TSP650II BTi is lightning fast, printing 60 receipts per minute. It’s equipped with easy “drop in and print” paper loading, a small footprint suitable for tight spaces and a reliable guillotine cutter.

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With poll workers at ease on a one-touch system designed specifically for them with support from Star’s reliable TSP650II BTi thermal receipt printer, voter check-in now moves at brisk pace. Lines at Lee County polling destinations move quickly, and the call volume from precincts to election officials has diminished drastically.

“The new electronic Poll Pads and Star TSP650II BTi thermal desktop Bluetooth printers make a huge difference in the time people spend waiting in line to check in and receive their ballots,” Hinspeter said. “We’ve received a lot of good feedback from residents who appreciate the smooth check-in and taxpayer savings the KNOWiNK solution provides.”

For more information about Bluetooth printing and how it can speed up Election Day processes, contact Star Micronics today!