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Shag Spa and Salons offers hair, nail, massage, and skin care services in The Woodlands, north of Houston, Texas. Shag Spa and Salons strives to provide the best experience possible for all clients, every day. With over 60 service providers and a diverse and growing clientele, it’s essential that all operations run smoothly at every level. Appointments need to be simple to book; client information must be easy to access and checkout must happen seamlessly, so that the customer experience is smooth all the way through their visit.
Shag was in search of a robust cloud-based software solution that would allow them to run all aspects of the salon, even when working remotely. The system needed to have easy access to client information with the option for clients to book online. It also needed to integrate with multiple merchant accounts and offer completely branded receipts for all products and services.
Shag Spa and Salons uses Rosy Salon Software, a cloud-based application to schedule and confirm appointments, track client information and transaction history, make product recommendations based on current or past services, and allow easy checkout with integrated POS. Various merchant accounts and processing machines are used along with Star Micronics thermal printers to complete the transaction with customer messaging on a completely branded receipt.
The reception desk at Shag Spa and Salons can easily look up customer information, book an appointment, and check clients in or out with just a few clicks, which offers a more efficient and personalized customer experience. Clients can also book online, reserve products, and purchase gift cards or memberships from any device, any time their schedule permits. This offers convenience for the client and saves the salon precious staff time. Also, automated appointment confirmations and text alerts help reduce no-shows, keep clients on time, and notify service providers of a change in their schedule. In addition, the integrated POS handles multiple merchant accounts and the Star TSP100 printers offer a customizable receipt complete with salon branding and return policy
“We own fine of the Star TSP100 printers between our two salons. They are rock-solid, are a great value, and last a long time, even in the high demand of our always-busy salon. If i could measure the amount of thermal paper that has gone through these printers, it would be hundreds of miles of receipts. These printers just go, and go, and go!”
– Fred Klages, Co-Owner, Shag Spa and Salons
Download the full case study here: Shag Spa and Salon Case Study.
Brianna Moriarty is the Partner Development Manager at Star Micronics where she works with channel-partners to grow their business and develop new markets. Brianna has a background in marketing and uses this to help VARs and ISVs to establish a go-to-market strategy and create co-marketing campaigns. She enjoys following the latest social media marketing trends and creating content for retailers and SMBs.