Fatwood Barbeque, a local restaurant in Alamogordo, NM with a brick-and-mortar restaurant and food truck, offers customers a unique experience on the Holloman Air Force Base with their classic barbeque. They’re known throughout the local area and always have people coming in for a bite.
The obstacle Fatwood BBQ faced was the consistent bottleneck line of customers coming to the truck to place their orders. Like many food trucks and other small establishments, the Fatwood team would relay orders by shouting to each other, complicating order management as volume increased. This backed everything else up, making customers wait longer and longer. Management knew this problem had to be addressed before it soured customer sentiment.
Boosting employee efficiency while retaining customer satisfaction quickly went to the top of their list. They needed to ensure that staff could manage a large number of orders on a regular basis to continue increasing revenue.
Addmi is a point of sale and online ordering solutions provider with a goal to drive businesses’ success with the support of their technology. By using Addmi’s QR code software solution, customers were able to place orders by scanning the QR code on the truck, receiving order confirmation texts.
Integrating the Star Micronics TSP143III printer with USB connection to their iPad, Fatwood now uses Addmi’s software to receive QR orders directly to their truck, eliminating the bottleneck lines. The USB connection allows Fatwood to use the printer without requiring network connectivity, making operations a truckload easier.
The solution install took less than 5 minutes and training on the system was minimal as a result of Addmi’s intuitive software interface. Fatwood Barbeque customers can now…
Find out how Star and Addmi helped Fatwood BBQ reach their business goals. Read the outcome here:
Digital Content Specialist at Star Micronics