4 Reasons to Use Bluetooth Technology in Restaurants

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In the restaurant business, one of the most important things to do is to keep your customers satisfied. One can do this by making sure their customers are receiving the correct order and in a timely fashion, but by also making sure that their staff is equipped with the technology to provide customers with a unique and satisfying experience. By enabling Bluetooth point of sale technology, restaurant owners can take their customer experience to the next level by creating a smoother workflow for employees, and a convenient way for customers to order and pay. Here are the top four benefits of using Bluetooth POS technology in your restaurant.

1. Simple Set-up

One of the biggest benefits of using Bluetooth point of sale technology in your restaurant is the simple set up. With Bluetooth enabled receipt printers, users can eliminate the need for messy cables, and simply pair their tablet or mobile device with the Bluetooth printer to easily print kitchen orders or receipts. Another benefit of wireless Bluetooth over WiFi connectivity for your point of sale is that you no longer have to worry about outages due to network connection issues.

2. Table-side Service

By pairing a tablet or mobile device with your receipt or kitchen printer, this allows for servers to take customer orders right there at the table and send the orders directly to the printer. Restaurant owners and managers no longer need to worry about the server forgetting to enter the order after taking it, because it is all being done in real-time. Additionally, Bluetooth POS technology allows restaurants to equip each table with their own tablet device, so customers can sit down and order as they please without needed to wait for their server in a busy restaurant.

3. Improve Order Accuracy

By enabling table-side service in your restaurant, you are ensuring improved order accuracy. As the server is taking the customer’s order, they can simultaneously send the order through the point of sale system to the kitchen for preparation. This means that there will be less miscommunication between the customer and the server, and between the server and the kitchen staff. There is less chance of there being missing item from the order or having an order placed incorrectly. The server can also remember to upsell add-ons or suggest a new item, because the full menu is right there in front of them as they enter the customer’s order. This not only improves customer satisfaction, but can result in an increase in revenue for the restaurant owner.

4. Pay at the Table Capability

When providing the convenience of table-side ordering to your restaurant guests, it is important to compliment that with table-side payment capability. Ordering and paying for food either online or through a mobile application is quickly gaining popularity, and consumers are now looking for this same convenience when dining out. With pay at the table capability, customers can simply swipe their card and receive their receipt right at the table, or pay through a mobile app offered through the restaurant without having to wait for the server to bring the check, return to collect the payment, and then print the receipt. Again, allowing customers to pay at their own convenience will help to increase customer satisfaction and allow restaurants to get more tables in and out more quickly, resulting in a reduced wait time and increase in revenue.

Sabor POS and Star Micronics provide a point of sale solution for restaurants that utilizes Bluetooth technology in order to guarantee total workflow efficiency and an increase in customer satisfaction. Learn more about Sabor POS and their support for Star’s TSP100IIIBi, TSP650II BTi, and SP700 BTi printers, and the all-in-one mPOP™ peripheral for restaurants.

Download our success story here: Star_Castrillo_Case-Study

Bar POS: 4 Things to Help You Be Successful

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Owning and managing a bar is not all fun and games, but takes a lot of time and hard work. With drink specials, pricing, food menus, and of course, money to worry about, it leaves little time to consider how you will manage the point of sale system of your bar. For bars and restaurants in particular, the point of sale and cash management is extremely important. In a fast-paced environment with a high cash flow, you will want a point of sale that is easy to use for employees and will help you connect with your customers. Here are a few things to consider when choosing a POS for your bar or restaurant.

Easy-to-Use Software

Bars, nightclubs, and restaurants tend to be very hectic and fast-paced working environments for bartenders and servers. This means you will want a point-of-sale system that is easy to navigate for both management and employees. Being a bartender in a busy bar often means having to take multiple drink orders at one time and remembering the separate tabs for each. A point of sale system that allows your employees to easily manage tabs, split items, and enter happy hour and other other drink specials will cut down on the amount of time spent entering orders, and will increase the time spent preparing drinks and communicating with customers.

You will also want a system that allows employees to print customer tabs and receipts, or send food orders directly to a kitchen printer.

Cash Management

When managing a bar, you will typically have a higher amount of cash coming in compared to your standard restaurant. For this, you will want to ensure that your point of sale system has the capabilities to handle large amounts of cash. You may also want to consider a proximity-based solution for your cash drawer to ensure that your cash drawer is always safe while bartenders are restocking liquor or grabbing food orders from the kitchen.

Ambiance

In a bar, ambiance is extremely important! People decide to go out to a bar to relax after a long day of work, or to have fun with a group of friends. You want to make sure that your bar makes guests feel welcome and comfortable no matter their reason for being there. With that, be sure to consider the look and feel of your point of sale. When sitting at the bar, customers will see your bartender running tabs, printing receipts, and interacting with the point of sale. Invest in a POS that will display a smooth transaction between the employees and the POS system, and one that jibes with the ambiance of your bar. If you’re the type of bar to have wooden stool seats and dart boards lining the walls, then a standard cash drawer and printer with a tablet should do the job. If your bar radiates a more modern and trendy look, you may want to go for a sleek, all-in-one POS system, such as the Star mPOP™.

Customer Engagement

As a bartender, engaging with customers is important for two reasons: you get better tips, and customers end up spending more money on drinks. When customers feel comfortable talking to and engaging with their bartender, they are more likely to stay longer and purchase more drinks while they cat. But what about after the customer leaves? It’s just as important to engage with customers after their visit as it is to during their visit in order to ensure they continue coming back. There are a number of customer engagement options offered by POS providers with just one being digital receipts.

Offering a digital receipt option to your customer customers can easily allow you to track how often a customer frequents your bar and their go-to drink order. This then allows you to offer your customer coupons or inform them of promotions using those digital receipts. Star’s AllReceipts™ digital receipt solution offers engagement tools, such as Engage NOW and Flip, providing customers with coupons and discounts using the back of the digital receipts, or can direct them straight to your website. AllReceipts™ also offers device management options and data facilitation tools to make sure you get to most out of your digital receipt solution.

In your bar, a POS can be so much more than just a place to manage cash and input orders, but it can help you grow your business!