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The Challenge of mPOS in Today’s Industry Trends

Mobile point of sale technology has become ubiquitous in today’s society, however the last impression of indicating customer satisfaction are often still at the checkout counter. Hence the challenges of mPOS in today’s industry are critical to the positive effect of customer experience.

“mPOS has been particularly successful in small business environments due to large feature set available at a low price point. In 2015, the mPOS adoption rate will accelerate as small to mid-sized merchants leverage mobile solutions to enhance customer experience and improve sales. The challenges of mPOS change drastically when moving from a small merchant with a single checkout setting to a multi-store, multi-check out, enterprise environment. For large enterprise retailers, there are new products and services in security, connectivity, design, functionality, and hardware to make your mobile strategy a success”

Michael Hanson, Executive Vice President, Star Micronics America, Inc.

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Enhance Customer Experience with a Clean, Organized Store

Adopting Star Micronics peripheral suite of mobile printers with Star Micronics cash drawers unlocks the power of our software developer kit to leverage new mobile solutions. Technology such as ProxiPRNT, which uses Bluetooth Smart (BLE) connection helps locate the nearest peripherals and securely open remote cash drawers. Star’s ProxiPRNT technology is ideal for any enterprise establishment implementing the ultimate mobile POS application to reduce queues in larger stores and have customers efficiently checked out with the purchase completed immediately. This will result in fewer lines and more space for new customers to shop in the store.

Saving Space in Customers’ Wallets

With the release of AllReceipts™, Star Micronics’ Digital Receipt Solution, customers can now save their receipts digitally during those busy holiday seasons. Complementing the paper receipts, shoppers can now scan the QR code and save a digital version of the receipt without having to provide any personal information such as e-mail address that could result in spam, such as an issue with e-receipts.

A digital receipt solution in the mPOS world would allow customers the option to have their receipts securely saved on their mobile device at all times.  AllReceipts™ not only enhances the shopping experience for the customers, but provides retailers real-time printer status, operational notifications, and customer survey results through a comprehensive dashboard.  This technology will help increase customer engagement between the store clerks and provide retailers a mPOS solution that eliminates cluttered wallets.

‘Always Leading-Always Innovating’

The face of retail will continue to change rapidly with new and advance mPOS technology. Leading the transition to the mobile world, Star Micronics’ hardware and software solutions help solve the challenges presented by the implementation of mPOS at a large scale.

 

Processing Shipment with Enhanced Label Printing

With the mobile POS industry rapidly growing with new technology and continuous innovation on the horizon, manufacturing and warehouse facilities, along with the retail industry are discovering new ways to improve productivity and profitability.

It is essential for the shipping and receiving industry to properly print labels on-the-go as their employees are moving quickly within a warehouse environment. By printing labels on-the-go, employees will have an increase in efficiency and better control of production. As for retailers, in order to track items accurately to the stockroom from point of sale transactions, inventory associates will need a portable printer that allows flexibility in printing and applying barcodes instantaneously for inventory management.

 

Enhanced Label Printing Star Micronics SM-T400i

Mobile printers can be an asset in eliminating the distance that workers travel from a single station just to acquire their labels. As a result, Star Micronics has label options for their SM-T400i, rugged four inch (112mm) portable Bluetooth printer. Supporting iOS, Android and Windows operating systems, the portable receipt and label printer is also Apple MFi certified, which can be use with the iPod Touch®, iPhone® and iPad®. With a rugged design and a wide 104mm printable area, the SM-T400i is perfect for outdoor applications, field service, and warehouse operations.

To learn more about Star Micronics SM-T400i portable Bluetooth printer, please click HERE.

Bluetooth and mPOS, A Perfect Pairing

Have you ever made a hands-free call in your car or listened to music on a wireless headphone? If so, then you probably used a device running on Bluetooth technology. These days, almost any personal electronic device comes with Bluetooth – from your laptop to your mobile phone. Named after 10th-century King Harald Bluetooth, who was temporarily able to unite several warring Scandinavian tribes, Bluetooth is a protocol for short-range wireless communications.

PORTABLE BLUETOOTH PRINTERS

When two Bluetooth enabled devices connect to each other, this is called pairing. The structure and the global acceptance of Bluetooth technology means any Bluetooth enabled device, almost everywhere in the world, can connect to other Bluetooth enabled devices located in proximity to one another.

The key features of Bluetooth technology are its ubiquitous use in consumer electronics, low power consumption and low cost. The Bluetooth Specification defines a uniform structure for a wide range of devices to connect and communicate with each other.

DESKTOP BLUETOOTH PRINTERSBLUETOOTH CASH MANAGEMENT

Bluetooth technology offers an easy way for businesses to set up a wireless point of sale solution operating in an mPOS ecosystem. Star Micronics has an extensive catalog of Bluetooth supported products ranging from desktop receipt printers, portable receipt printers, impact kitchen printers, label printers, wide format printers, secure medical prescription printers and secure wireless cash management solutions. All Star Micronics Bluetooth receipt printers and Bluetooth cash drawers are dual chip Apple MFi certified with Bluetooth iOS support for iOS and all Apple iDevices as well as Bluetooth 2.1 support for Android and Windows based mobile devices.

 

To learn more about Bluetooth solutions from Star visit http://www.starmicronics.com/printer/technology/bluetooth

Enter the World of mPOS

Initially embraced by small merchants for credit card transactions, mobile point of sale (mPOS) has exploded into a billion dollar industry offering both software and hardware solutions for retailers and merchants of all sizes. Improvements to wireless communication such as WiFi and Bluetooth have also made it easier to host mPOS solutions within a brick and mortar location. By replacing traditional stationary cash registers and PC operated cash wraps with space saving mPOS solutions, retailers are allowed to physically disconnect their devices from the store counter to complete the transaction with the customer anywhere in the store.

The transition from a traditional POS to an mPOS also signals a shift in the way people are paying for their goods. As more people use credit card or other forms of payments such as mobile payment apps, NFC, bitcoin, etc., there is less emphasis on cash. However diminished, cash cannot be ignored because people still use hard currency to pay for goods and services. So how can we make cash mobile?

At Star Micronics America, we have created solutions to mobilize cash by making cash management more accessible through a variety of communication options. With the ability to communicate via standard wired printer driven interface or Star’s DK-AirCash wireless option for Ethernet, Bluetooth 2.1 or MFi certified Bluetooth communication; Star’s SMD2 cash drawers offer a complete and secure currency solution. Star’s DK-AirCash wireless option allows the cash drawer to operate without being physically connected or wired to other peripherals. For instance, you can initiate checkout by taking cash payment and printing the customer’s receipt from the sales floor. Then staying engaged, walk the customer over to the cash drawer to get their change and complete the transaction without having all of the devices physically connected.

While we want to disconnect devices from traditional stations, we do not want to visually disconnect the devices from the store. As a result, Star released white color options on select TSP100 and TSP650II printers for use in an mPOS environment. With clean lines and smooth white tone, Star’s white printers match the look of tablets and other mobile devices commonly used by retailers operating in a mobile point of sale environment. Sleek and sophisticated, Star’s white printers can be prominently displayed without creating disconnect from the store’s brand and visual identity.

Whether if you are ready or not, the era of mPOS is here to stay. Maximize your retail space and engage your customers with mobile technology. We have more innovative technologies on the way so stay tuned to Star and keep pace with the new era of mobile point of sale.

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Mike Hanson, Vice President Star Micronics America Inc.

Finding your mPOS

Buzzwords such as “showrooming” and “webrooming” have been keywords associated with the mPOS trends in retail and hospitality. As the adoption of mobile devices rise, customers are embracing the BYOD culture and bringing their personal mobile devices into their favorite retail stores when they shop. Rather than fighting the customers, retailers are now embracing mPOS and creating a more mobile friendly environment for their patrons. Many merchants have upgraded their infrastructure to provide free WiFi to encourage their customers to shop with their mobile devices. Many retailers and hospitality providers are also jumping in on the action by leveraging technology to close the service gap. “Clienteling” is now the buzzword that trumps “showrooming” and “webrooming.”

The best definition of clienteling was summarized by RedPrairie as:

clienteling

As a result of clienteling, many retailers and hospitality providers are turning to mPOS technologies to better engage their customers in-store. By engaging customers on the same platforms and devices, the salesperson can provide individualized shopping experiences for each customer based on their preferences.

When choosing an mPOS solution, both software and hardware considerations must be taken to ensure the solution fits the store’s business objectives and its physical infrastructure. While mPOS software can be implemented on an application level, choosing matching mPOS hardware can present a challenge. For instance, the mPOS hardware in question must be coordinated with the IT infrastructure of the store. The mPOS hardware must also be compatible with the platform and mobile devices used by staff and even the customers. To further complicate things, the mPOS hardware must not only be integrated with the mPOS software but it must be physically integrated into the layout of the brick and mortar store.

Help is on the way! At Star Micronics, we understand your concerns. To help simplify the process of successful mPOS integration, we have come up with a free white paper for download on our website to help retailers and hospitality providers choose the best receipt printers for their mPOS solution.

Star Micronics and MMF POS Cash in on mPOS Solution

MMF POS, a leading supplier of cash drawers and accessories, has chosen Star Micronics to help strengthen its mobile POS (mPOS) cash management solution.  Star Micronics’ DK-AirCash units will enable wireless control of MMF cash drawers, including the Advantage® ADV-INABOX Drawer as well as the VAL-u Line® Series drawers.

MMF’s  Advantage® ADV-INABOX Drawer is a robust printer-driven 24V Cash Drawer with Star® Interface Kwick Kable bundled all INABOX. This package also comes standard with the patented LockIt™ feature, a hidden locked compartment beneath the currency till for safe storage of larger bills. In addition to its Advantage® ADV-INABOX Drawer, MMF’s VAL-u Line® Series 13”x16” and 13”x13” drawers (Electronic 24Vdc version) offer customers a cost-effective and compact cash management solution with durable construction and high-quality standards.

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“We chose Star Micronics because of their progressive mPOS technology,” Phil Oyos, Sales and Marketing Manager, MMF POS, said. “Integrating the DK AirCash enables us to offer a complete, robust mobile solution and empowers our customers to keep pace with the rapidly growing trend towards mobility.”

Once integrated, Star’s DK-AirCash enables communication from a tablet device and mobile printer with the cash drawer. Traditionally, cash drawers are controlled manually (key operated), by a wired connection to a PC or through a wired connection to a printer. The DK-AirCash enables the control of the cash drawer either directly through an Ethernet, Bluetooth or MFi certified Bluetooth connection. Star’s DK-AirCash makes wireless operation of cash drawers possible. With MFi certification from Apple®, Star’s DK-AirCash is compatible with popular Apple® devices such as iPhone®, iPad® and iPod touch® in addition to devices running on Android and Windows platforms.