7 Must-Have Kiosk Technologies

Self-service technology, including kiosks with kiosk printers, continues to increase in popularity in a wide range of vertical markets. Retailers of all types, as well as quick service restaurants, gas stations, parking lots, casinos, telecommunications companies, transportation providers, and other organizations, are implementing these solutions.

However, capitalizing on the self-service trend and consumers’ affinity for kiosks in any application – retail or otherwise – necessitates strategic kiosk printer selection. Choosing the right kiosk printer is a matter of understanding the business environment, and customers.

There are seven ‘must-have’ kiosk technologies and accessories that you will find essential, depending on the application:

  1. Presenter. A presenter increases security and supports customer privacy by ensuring that receipts are delivered only to the right person;  if forgotten, they remain inside the kiosk where unauthorized parties cannot access them. The presenter also offers other benefits that make it worthwhile. Perhaps most importantly, the presenter prevents paper jams from occurring if receipts are inadvertently left in the printer. This, in turn, decreases the incidence of operating interruptions that cause customer service delays, and have a negative impact on the customer experience. What’s more, with a presenter, there is no opportunity for receipts or other collateral to fall to the floor if it is not delivered to the intended recipient. The end result is a reduction in litter, and cleaner-looking store, restaurant, or other business environment.
  2. Bezel. The bezel is an alternative to the presenter. Typically positioned between the kiosk slot and the printer, it acts as a guide to push paper out of the kiosk. If the best kiosk printer for your application is not designed to accommodate a presenter, or there is another reason why a presenter would not work with a particular kiosk printer model (e.g., space constraints), a bezel is a viable solution.
  3. Paper status alerts. Kiosks are typically left unattended for extended periods of time. However, you’ll need to know immediately when a kiosk printer requires more paper. Select a kiosk printer that displays alerts when it is low or entirely out of paper.
  4. Printing status alerts. Insist on a kiosk printer that’s capabilities include a visual alert to inform customers that their collateral has been printed and is ready for pickup.
  5. Digital receipt support. Star Micronics’ offers AllReceipts™, the perfect digital receipt application. Additionally, since the printer is constantly connected to a cloud service, customers will have easy access to a device management service. More information can be found on www.starcloudservices.com and www.allreceipts.com.
  6. Drivers. Kiosk printer software drivers must be compatible with a given kiosk’s operating system, be it Windows®, Mac®, OPOS, or JavaPOS.
  7. Software Development Kits (SDK). An SDK is necessary if the kiosk printer works on a mobile operating platform – i.e., Android™ or iOS. There is a huge incentive to also offer a digital receipt solution at an unattended kiosk. It reduces the use of paper and helps customers to keep product and retailer information on their mobile devices.

Please refer to our below eBook: A Guide to Selecting the Right Kiosk Printer for more tips on kiosk printers.

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Star Micronics Announces Exclusive Partnership with Sanei Electric Inc.

Star Micronics America is pleased to announce its exclusive partnership with Sanei Electric Inc. to expand its kiosk solution offerings with two-inch (SK1-20 Series), three-inch (SK1-30 Series) and four-inch (SK1-40 Series) thermal kiosk printer series as part of the company’s continued commitment to the growing kiosk market.

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The SK1 line of thermal kiosk printers provides dependable, maintenance-free printing with a quick speed of up to 200mm/sec with 203 dpi resolution. The diverse SK1 Line of kiosk printers provides horizontal, vertical and drop-in loading paper formats for the SK1-20 Series and SK1-30 Series and horizontal paper format for the SK1-40 Series. Presenters are available on select models for the entire SK1 Line of kiosk printers. Additional options include large paper roll holder and bezel paper detector for the SK1-20 and SK1-30 Series.

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The SK1 line of thermal kiosk printers offer a variety of features, accessories, and sizes to meet virtually every kiosk application, including gas pumps, airline e-ticket/boarding passes, ATMs, bus/rail tickets, gift registries, Internet access terminals, lottery/gaming, and maps/direction kiosks.

To learn more about Star Micronics printers, visit www.starmicronics.com.