Vittorio Menswear and Tuxedo Increases Customer Satisfaction with Star Micronics and AllReceipts™

17240119_1086728761472542_291794059779208975_o

Vittorio Menswear and Tuxedo, located in Rochester, NY, provides ready to wear full custom options, to personalized looks that helps to express individuality. For over 45 years, Vittorio Menswear and Tuxedo has been helping Rochester look good, one tuxedo at a time. The formerly family-owned business was passed along to Matthew McDermott who has been working to grow the business by increasing customer loyalty and creating a more seamless sale.

After acquiring Vittorio Menswear and Tuxedo about five years ago, Matthew decided that it was time for a technology upgrade in the point of sale system. Vittorio was in need of a better system to track customer data and analytics, and customer-facing technology that allowed them to engage with and provide value-added services to their shoppers. Lightspeed POS solution with Thirdshelf and Star Cloud Services loyalty, along with Star Micronics peripherals provided the perfect system for Vittorio Menswear and Tuxedo.

Star Micronics’ TSP100 receipt printer with Lightspeed POS allowed Vittorio to improve the daily workflow of their business and keep their customers more satisfied with their service than  ever. These technologies provided detailed analytics and customer data that allowed them to compete with large retailers. Vittorio was now able to give every one of their customers a personalized experience, and offer suggestions and promotions based on the customer’s previous purchases and rentals. With Lightspeed’s inventory management, Vittorio could easily see what sizes were readily available versus what needed to be special ordered for customers.

As a result, Vittorio Menswear and Tuxedo improved their overall customer engagement strategy with Thirdshelf and Lightspeed POS. They are now able to access customer data and purchase histories almost instantly, which helps to tailor special promotions and increase customer satisfaction.

Star Cloud Services’ Receipt Flip feature allows Vittorio to easily summarize their return policy and add marketing touches right on the back of the digital receipt without any additional promotional costs to print. The Instant Customer Survey allowed Vittorio to better understand what their customers enjoyed about their experience versus where they needed to improve.

“Star MiSCS certifiedcronics and Lightspeed’s point of sale solution was well worth our initial investment. Since we installed the system, we’ve continued to add layers such as Thirdshelf loyalty features and Star Cloud Services digital receipts to improve our store functionality and to keep our customers satisfied. By having customer data and feedback readily available through Star Cloud Services, we can make adjustments to ensure that our customers are getting the most out of their experience with us.”

– Matthew McDermott, Owner, Vittorio Menswear and Tuxedo

Download the full success story here: Vittorio Case Study

Guelph Public Library Improves Functionality with Star Micronics

thumbnail_Bookmobile 2017 (2)

Guelph Public Library (GPL) is a public library system serving the City of Guelph in Canada. Including the main downtown library, there are five branches, plus a bookmobile, GPL strives to educate the public by providing books of various topics to all ages, and by showcasing new technologies such as 3D printers and virtual reality labs.

To update their technology, Andrew Kwan, IT Manager and Jeff Fernandes, System Administrator for GPL at the library’s main branch, decided it was time to move to a virtual desktop infrastructure solution, utilizing the VMware Horizon View software suite. In order to successfully do this with their old USB printers, Andrew and Jeff would have been required to install drivers on every dedicated PC in all six of their locations. They wanted a simpler solution to upgrade their system and improve the overall daily workflow for the library staff. They were already using the Polaris Integrated Library System software and Star Micronics receipt printers, and they decided to stick with the brands they knew. After doing their research, Andrew and Jeff found that Star’s new TSP100IIIWLAN printer was the perfect printer for their library system.

guelphlibrary___Super_Portrait

Star Micronics’ TSP100IIIWLAN printer provided a simple solution for GPL to upgrade their system, and efficiently print hold slips, overdue slips, receipts, renewals and more from any of their locations. With the WLAN connectivity, GPL had the flexibility to place the printer anywhere in the library, and were able to reduce the clutter of cables on circulation desks. With no need for reconfiguration or reprogramming on the IT side, GPL was able to get the printer connected and printing receipts in less than an hour. GPL plans to install the TSP100IIIWLAN in all six of their locations and their bookmobile.

Rather than operating individually, all six location’s data operations are now centralized in one data centre, which improved the overall functionality of their library system, and allowed GPL to save on operational costs. Guelph Public Library’s now Virtual Desktop Infrastructure system, with Star’s TSP100IIIWLAN, now operates “100 times faster” than their previous system.

“Guelph Public Library likes to usually have two employees working the bookmobile – one at the front and one at the back – and equip them both with their own receipt printer. With the TSP100III’s convenient WLAN connectivity, we can use one printer in the bookmobile. It’s much easier and faster for both employees. The new solution with the Star printer really improves the overall functionality of the library.” – Andrew Kwan, IT Manager, GPL

 

Bren’s Traveling Bistro Serves Up Success with Star Micronics and iConnect POS

companylogos1_iconnectcase

 

Adventurous diners are common in many places and Chef Bren Jones wants to feed them! With this in mind, Jones established Bren’s Traveling Bistro, a unique food truck that moves from various locations introducing a variety of dishes from around the world to customers with a taste for new and exotic cuisine. With customers lining down the road whenever it made its temporary home, Bren’s Traveling Bistro needed a solution that would enable easy, rapid access to customer information from the counter to the kitchen while conducting business operations simultaneously.

After researching a variety of options, Jones chose a POS system bundle comprised of an Apple iPad®, iConnect POS software, and a TSP650IIBTi thermal receipt printerbrenstravelingbistropic from Star Micronics. Jones identified the software’s Blod-based platform and the printer’s Bluetooth communications capability as a perfect fit for Bren’s Traveling Bistro because it would support a POS system running entirely on mobile devices. Installation of the solution took just a few seconds and necessitated only that the app be downloaded on a single iPad®. A user-friendly interface between the iPad® and the app made training employees a painless process.

iConnect enables all transactions at Bren’s Traveling Bistro to be processed via the Cloud no matter where the food truck has traveled. Complementary positioning of buttons and icons on the screen ensures rapid service with minimal errors. Similarly, the Bluetooth connection between the iPad® and the TSP650IIBTi indicates that the printer can receive messages from a distance away, minimizing the duration between the moment orders are placed and the time of service.

The solution also yields access to the back office on-the-go, sales, inventory, and other critical business data that is instantly available via Internet or the iConnect app. Maintaining a secure handle on the operation, coupled with the ability to quickly serve more customers no matter the location, has helped Bren’s Traveling Bistro to establish a footprint and, in turn, boost profitability. Further upping the profitability ante, the low cost to acquire and use the solutions give Jones continued flexibility to invest in other aspects of the business at a local level.

“I truly value the products provided by iConnectPOS and Star Micronics,” Jones says. “They make running our food truck business simpler, organized, and less stressful. I will be using the POS system bundle to not only impress customers with fast paced service, but also provide exceptional food quality.

– Bren Jones, Owner and Chef, Bren’s Traveling Bistro

Read the full case study here: Star_Brens-Traveling-Bistro_Case-Study

Castillo Restaurant Gains Efficiency with Solutions from Star Micronics and Sabor

collage

Castillo is a New York City restaurant, offering unique Ecuadorian cuisine with a twist of America, Italian, and South American spices and flavors. Established in Sunset Park fifteen years ago, Castillo is now famously known for their dishes by different geographical locations in Ecuador, including the coast, the Andes Mountains, and the norther border between Ecuador and Columbia.

With their expanding business, Castillo felt their current POS system was unreliable and did not offer the data and analytics needed for sustaining operations. The POS system was dependent on their network’s WiFi connection, which caused their printer  and cash drawer to cease to function when the internet connection was lost from the router. Castillo also had trouble analyzing the data collected from their POS application. The owners understood data was collected accurately, but the dashboard was difficult to navigate and did not display user-friendly functionality. This dilemma left Castillo challenged to decipher the future of their growing business.

saborfinalimage_1

Star Micronics and Sabor provided Castillo with both hardware and software solutions for the ideal POS system bundle. Star Micronics’ TSP650IIBTi receipt printer pairs easily with Bluetooth connectivity. Castillo no longer has to worry about losing a WiFi connection if the internet went down. The quick and easy-to-use receipt printer includes “Drop-In & Print” paper loading, compact size, a reliable guillotine auto-cutter, and a fast printing speed of 60 receipts per minute. The installation only took about 15 minutes, and training was painless with easy-to-learn tutorials from Sabor’s “One-on-One” support team. Castillo staff members are now confident that they can perform excellent customer service and have a reliable printer during long business hours.

“We are very satisfied with the Sabor POS System,” says Maria Lema, Owner and General Manager of Castillo. “The issues we had with out printer and WiFi are not apparent on this system. Sending orders to the kitchen is no longer a hassle as it was with our older POS system. We like the restaurant features of the new system. They are certainly easy to use with big buttons to identify all the different sections of the software! We strongly recommend Sabor and Star Micronics solutions to other growing businesses. Everything is working great and I am more satisfied than ever!”

Download the full case study here: Star_Castillo_Case-Study

Sunshine Daydream Offers Groovy Digital Receipt Solution to Customers with Star Micronics’ Help

IMG_0551

Sunshine Daydream Hippie Shop is a psychedelic shopping boutique, located in St. Louis, Missouri. Sunshine Daydream offers an array of merchandise from clothes, to home décor, to smoking accessories, and more. Already a user of Star Micronics TSP100 LAN printers, Sunshine Daydream has decided to implement Star’s AllReceipts™ digital receipt app in all four locations, allowing customers to store and manage their receipts digitally on their smart phones.

Sunshine Daydream, already a user of Star’s TSP100 thermal printers with Microsoft RMS, was looking for a way to better connect with their customers. After seeing a live demo of the AllReceipts app, they immediately saw the value to the solution. Allowing customers to view their receipt digitally was a feature that Sunshine Daydream was previously looking for, but was very expensive to add to their Microsoft RMS platform. AllReceipts free digital receipt app was the perfect solution.

AllReceipts digital receipt app provided Sunshine Daydream with a way to engage with customers and receive their direct feedback on their shopping experience. The app also allows Sunshine Daydream to manage their POS directly through the app, seeing receipt recalls, printer status, and if the cash drawer had been left open for too long. What’s more, the AllReceipts app came at no additional expense for Sunshine Daydream, and the installation took less than two minutes; they were able to go live with the app instantaneously!

11883864_1010126359017718_7825864529832671701_o

“Star’s AllReceipts app was the perfect digital receipt solution for Sunshine Daydream. Aside from it costing us nothing, the install was easy, and it allows us to receive direct feedback from our customers, and manage our devices digitally through the app, which was a huge plus!”

– Jay Trudeau, Owner of Sunshine Daydream

Download the full success story here: Star_Sunshine-Daydream_Case-Study