The rise in demand for self-service kiosks is undeniable – in 2019, the market was valued at $28 billion and it’s expected to reach $68 billion by 2025. During this period of such vast growth that also happens to be occurring as the world navigates the new normal, what are the hottest self-service kiosk trends in the hospitality industry?
In this blog post, we’ll explore three self-service kiosk trends that restaurant ISVs can capitalize on – while providing peace of mind to restaurant staff and consumers alike.
1. Simple, One-Piece Screen Design
Style has always mattered when it comes to self-service kiosks, but since COVID-19 has rocked the world, hygiene is becoming even more of a priority. As the globe adapts to the new normal, providing solutions that help people stay safe is going to become not just an ongoing self-service kiosk trend, but a need.
Did you know that leveraging a one-piece, bezel-free kiosk screen design can provide aesthetic and hygienic benefits? A single, completely flat glass touch interface for customers to use can easily be cleaned and avoids mechanical keys and buttons which can contain germs and viruses.
The simple screen design is possible even if the self-service kiosk’s use case requires some grooves to help users feel their way across a surface, thanks to the ability for the glass to be precision machined without giving up the sleek, safe, and easy-to-clean one-piece design.
2. Antimicrobial Glasses/Coatings
Now that we’ve discussed the benefits of a bezel-free screen design, how can you go about making sure that glass stays as clean and germ-free as possible? The answer is antimicrobial glasses and coatings.
Antimicrobial glass – or glass that includes an ionic silver component that effectively reduces bacteria’s ability to multiply – exists on the market today. Additionally, this glass is designed to be scratch- and crack-resistant, helping to prevent cracks and crevices that bacteria can call home.
Just like self-service kiosks are growing in popularity, so is antimicrobial glass. It’s projected that the North American antimicrobial glass market alone will grow over 6% – to $270 million – by 2023. Additionally, the food and beverage market is expected to see a growth of over 7% over by 2023.
Free Self-Service Kiosk Resources
The future of many industries lies with self-service solutions. That’s why Star Micronics is offering free online ordering resources for VARs and ISVs who are helping customers future-proof their businesses with self-service solutions.
3. QR Codes on Receipts
Contactless payments – or payments that can be made by consumers via a quick tap of their credit/debit card, smartphone, or smart watch – are in high demand, especially during the new normal. Luckily, there are many ways for restaurants to take advantage of the trend even if they do not want to adopt a payment terminal that accepts NFC (near field communication) payments.
A more affordable option for restaurants that are looking to easily take advantage of contactless payments so that their customers don’t need to touch a card or pin pad to pay is by taking advantage of QR codes printed on receipts. Whether the receipt is printed at the point of sale terminal or at a self-service kiosk, providing the customer with a printed QR code enables them to simply scan the code with their smartphone which then opens a direct link between the restaurant and the customer, where they can complete the transaction. This method is easy, cost-effective, and contactless.
According to Kiosk Marketplace,
“As restaurants, independent retailers and micro-businesses begin their recovery efforts from the COVID-19 pandemic, a growing number of merchants are embracing QR code technology as a simple, low cost alternative for payments and customer interaction as demand grows for a safe and cost efficient payments solution.
While widely popular in China and other overseas markets, QR codes have generally lagged NFC as the preferred methods of digital payment technology in the U.S. However for a growing number of micro-businesses and boutique merchants, they are giving QR codes a hard look as the safest, fastest and most cost efficient path to get customers willing conduct in person transactions.”
QR codes aren’t just for payments, either – restaurants can take their business to the next level with them. Restaurants can create QR codes that when scanned direct customers to join a loyalty program, visit social media accounts, access special promotions, and more. And when restaurants use a Star Micronics printer, they can easily customize and design these promotions and QR codes for free with PromoPRNT.
Star Micronics Self-Service Kiosk Printers
Always leading and always innovating, Star Micronics is proud to offer a full range of self-service kiosk printers that accommodate multiple paper widths, operating systems, and more. The compact, reliable, and high-speed printers are designed to bring any restaurant self-service solution to life.
Kiosk Printer Family Features:
- 2”, 3”, and 4” paper sizes
- Compact or modular footprints
- Available with multiple accessories including bezels, presenters, large paper roll holders, and more
- Support Windows, Linux, Android, Mac, and iOS
- Print receipts, tickets, coupons, or adhesive labels
- Interfaces include serial, USB, parallel, and Ethernet
- Available with StarPRNT emulation, allowing software developers to take advantage of the full stack of Star Micronics technology, like StarPRNT SDKs and Star’s powerful line of drivers
Infographic: Self-Service Kiosks in Foodservice
Looking to learn more about the impact of self-service kiosks on the restaurant market? Explore the infographic below to discover more about:
- The growth of the industry
- How kiosks help restaurants boost profits
- Operational benefits of kiosks
- Marketing, branding, and loyalty perks of kiosks
- And more!
With over 10 years of POS experience in the Americas, Augusto is Star Micronics’ Self-Service Kiosk Champion, providing expert advice and promoting kiosk initiatives across the market by incorporating innovative technologies, capitalizing on new trends, and identifying successful integrations across the channels.