How to reset a Star Micronics Ethernet or Wi-Fi Printer

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Introduction

This application note explains how to reset your Ethernet or Wi-Fi Printer to factory default. This may be necessary to reset a printers’s Static IP address and set it to Access Point mode for network configuration, or to reset the printer’s Web Interface password if it was changed from the default and lost/forgotten. For the TSP100III WI-FI, a reset will also be required if there is a new WI-FI router being used.

Supported Printers: All Ethernet and WI-FI Printers (Thermal and Impact)

Supported Interfaces: Ethernet, WI-FI

Ethernet Printers using the HE07/08 interface (Except TSP100LAN)

Confirm the power cord and Ethernet cable are plugged into the back of the printer.

Note: Following picture is only for reference to show TSP743IIE

Turn the printer ON and confirm you have a solid green light for POWER.

On the back of the printer where the Ethernet cable plugs into the NIC (Network Interface Card), there will be a “SW” red button.

With a small screwdriver or pin, press the “SW” button until both NIC LED lights starts blinking, then

immediately release the “SW” button. Both NIC LED lights should now be solid.

Press the “SW” button one more time until both NIC LED lights turn OFF, then, release the “SW” button.

Wait until both NIC LED lights come back on. Depending on the printer model, it might make a clicking sound.

Confirm with a self-test page that the printer was able to reset the NIC card properly. To perform a self-test page, power the printer OFF, then hold the FEED button on the front of the printer and power the printer ON while holding down the FFED bottom until it starts to print. It will print out two pages.

Note: Please observe the bottom of the self-test second page. It should be similar to:

Congratulations, you have successfully reset your Star Ethernet Printer back to factory default configuration.

TSP100LAN or TSP100IIILAN Printer

Confirm the power cord and Ethernet cable are plugged into the back of the printer.

Confirm that the printer is turned OFF.

Turn the printer upside down

Use a Philip screwdriver to unscrew the small panel.

Remove the panel. Dipswitches labeled 1 through 4 will be in the “ON” position

Push DIP SWITCH # 4 to the “OFF” position.

Turn the printer around to its upright position.

Note: Do not screw the panel back in.

Turn the printer ON and wait for 10 to 12 seconds.

Note: The printer will make a clicking sound within those seconds.

Turn the printer OFF and upside down.

Push the DIP SWITCH # 4 so that it is in the “ON” position.

Note: Dipswitch 1 through 4 should all be “ON”.

Confirm with a self-test that the printer was able to reset the NIC card properly. To perform a self- test page, turn OFF the printer then hold the “feed” button on the front of the printer while turning the printer on. Let go of the “feed” button when the printer starts to print. It will print out two pages.

Note: Relevant information to this reset is found at the bottom of the self-test’s second page.

Congratulations, you have successfully reset your TSP100LAN printer back to factory default configuration!

TSP100IIIW Printer

Turn OFF the printer.

Power the printer ON while holding down the reset button, only releasing the Reset button after printer makes 2 clicking reset noises.

C:\Users\arusso\Desktop\faq\rst.jpg

Confirm with a self-test page that the printer was able to reset the NIC card properly. To perform a self-test page, turn OFF the printer then hold the “feed” button on the front of the printer while turning the printer on. Let go of the “feed” button when the printer starts to print. It will print out two pages. After the reset the printer has its own static IP address for customers that will be setting up using access point mode or ad-hoc.

BEFORE

AFTER

Congratulations, you have successfully reset your TSP100IIIW printer back to its factory default configuration.

Ethernet printer with HI01x/08x or Intelligent interface

While the printer is on hold down the reset button.

C:\Users\arusso\Desktop\faq\rst int.jpg

Wait until you see the red light flashing then let go of the reset button. The red light should then turn solid.

Once you see the red light solid, tap the reset button again. The red light should then go away.

Lastly wait till you hear the startup noises. That confirms the printer has been reset.

Confirm with a self-test page that the printer was able to reset the NIC card properly. To perform a self- test page, turn OFF the printer then hold the “feed” button on the front of the printer while turning the printer on. Let go of the “feed” button when the printer starts to print. It will print out two pages.

BEFORE

AFTER

Congratulations, you have successfully reset your Ethernet printer with the HI01x/02x interface back to factory default configuration.

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