Note: This product has been discontinued. The SP700 has replaced the SP500.

SP500 Impact Printer

  • Small Footprint
  • Internal Power Supply
  • Single Color Highlight Feature
  • 3-Ply Paper Supported
  • Recessed Cable Connections
Contact Star
Contact Support
Download Datasheet
Download Manual
Download Drivers
Download SDK

SP500 Printer Description

The SP500 combines renowned reliability and a multitude of high end features into a compact, value-driven solution. It is capable of fast outpt, printing 40 columns at 4 lines per second. This printer series has a bi-directional, logic seeking mechanism resulting in an exceptional throughput outpacing its nearest competition. Its compact footprint is further enhanced by its internal power supply - no "brick on a rope" for this printer. This efficiency is further shown in the highly effective cable management system allowing the interface and internal power supply cables to be neatly tucked away behind a protective cove.

The hinged cover of the SP500, with its integrated rain channel, protects the printing from liquid spills and other debris. Protection from the elements and the single color highlight feature of the SP500 series provide an excellend solution for food service and kitchen applications.

Specifications - SP500


Printer Method   9 Pin Serial Impact Dot Matrix
Print Speed  

4.2 Lines Per Second (40 Columns)

Printer Case Color  

Putty or Gray

Models Available  

Tear Bar or Auto-Cutter

Two Color Print Capability   N/A
No. of Columns   42 / 35

Print Font


Font Size

Character Size

Character Set

Code Pages

Character Per Inch (CPI)




5x9 / 7x9

1.2(W) x 2.42(H) / 1.5(W) x 2.42(H) mm

95 Alphanumeric; 46 International, 128 x 40 Graphic


16.9 / 14.1

Line Spacing   1/6 Inch Standard 

Paper Specifications



Roll Diameter

Thickness 1-Ply Paper

Copy Capability 2-Ply

Copy Capability 3-Ply


Paper Out Sensor

Paper Low Sensor

Black Mark Sensor

Print Width 




76mm standard, Adjustable 57mm with paper guide

Up to 85mm

0.07 ~ 0.010 mm

Original + 1, 0.05-0.08 / piece, total less 0.14

Original + 2, 0.05-0.08 / piece, total less 0.020

"Drop-In & Print"




63mm (210 dots), 60mm (200 dots), 45mm (150 dots)

Ribbon Specifications







Black (1,200,000 Characters)

Indelible Black Ribbon (Laundry Applications)

Auto Cutter   Guillotine (Full or Partial Cut)
Cover Open Sensor  


Program ROM   Flash Memory (16Mbit)
Multiple Copy Support   Original + 2 Copies Maximum
Label Support   N/A
Power Supply   Internal; Power cable included in box
Drivers Available   Windows 8.1, Windows® XP 32 Bit, Vista 32/64 Bit, Windows 7 32/64 Bit, Server 2008 32/64 Bit, XP Embedded, POSReady 2009, OPOS™, JavaPOS™, USB Vendor Class, StarIO SDK
Digitally Signed (WHQL)   N/A
Swapple Interfaces   Yes for USB, Ethernet only
Connectivity   Serial, Parallel, USB, Ethernet
Emulation Modes  

Star Mode, ESC/POS™

Peripheral Drive Circuit   2 Drivers
Power Consumption  

Average 0.35 Amp. Printing, 0.12 Amp.

Operating Conditions  

Temperature: 0°C to 40°C

Humidity: 10% - 90% RH (without condensation)

Storage Conditions  

Temperature: -20°C to 70°C

Humidity: 5% - 95% RH 




Tear Bar Model

Auto Cutter Model


140 x 163 x 225 (W x H x D)mm





Safety Standards  

UL, C-UL, TuV, CB, FCC Class A, VCCI Class A, EN55022, CE

Reliability MCBF

Print Head

Auto Cutter


22 Million Lines

100 Million Characters

300,000 Cuts

Included with Printer


 Ribbon Cartridge, User Manual, Paper Guide, Power Switch Cover, Power Cable, Ferrite Core (Ethernet Model)



2 Year Full Manufacturer Warranty



Kitchen Buzzer (BU01-24-A)

Wall Mount Bracket (WB-S500)

Vertical Stand Kit (VS-S500)

Near End Paper Sensor

Swappable Interfaces

Swap-A-Star Extended Warranty Program (US)

Extend-A-Star Extended Warranty Program (US and Canada)



Features and Benefits - SP500


High Speed   Can print 4.2 Lines Per Second at 40 Columns
High Reliability  

MCBF: 22 Million Lines

Guillotine Auto Cutter: 0.3 Million Cuts

Small Foot Print   Save precious counter space


Embedded Power Supply   No more power brick, saving even more counter space
Multiple Copy Support   Print multiple part forms; Supports Original +2 copies
Swappable Interfaces Connections   Future interface upgrades are fast and simple to do. With swappable interfaces, there's no need to purchase a new printer just to upgrade the connection
Recessed Cable Connections   Helps protect cables from being damaged on the counter top
Horizontal or Vertical Orientation   Use the printer in the orientation that suits you best. 
Spill Proof Design   Hinged cover design resists spill damage
Wall Mountable   Need more counter space? Create more room by mounting the printer to the wall


Simple-to-Use Utilities   Available on the web for download, free, easy to use
Memory Switch Utility   Fine-tune your print ours or print in different languages by enabling, changing, or disabling certain settings
Ethernet Interface Set Up Utility   Setting up and configuring an Ethernet printer has never been more quick and eay!


Models - SP500 Series

Part NumberModelDescription
30980115RC200B INK RIBBON CARTRIDGESP200, 2000, 298, 500 Black Ribbon, 1.2 Million Character Life
37966300RF76-D85-C17 2P 25PKPaper SP500, SP700: Original +1, 3 inch Width, 100 ft Length, 25 Rolls/Case, Blue Core
37967010Impact 3 YR Extend-A-StarExtends standard warranty to total of three (3) years. Valid in US / CA / Latin America. See terms & conditions for details.
37967020Impact 4 YR Extend-A-StarExtends standard warranty to total of four (4) years. Valid in US / CA / Latin America. See terms & conditions for details.
37967050Impact 2 YR Swap-A-StarAdds next business day replacement to standard two (2) year warranty. Valid in contiguous US only. See terms & conditions for details.
37967060Impact 3 YR Swap-A-StarExtends standard warranty to total of three (3) years and includes next business day replacement. Valid in contiguous US only. See terms & conditions for details.
37967240Impact 4 YR Extend LimitedAdds two (2) years limited warranty to standard warranty. Valid in Latin America. See terms & conditions for details.
39590200WB-S500 WALL MT FOR SP500Wall Mount Bracket (SP500)
39590600VS-S500 VERT STAND HOLDERVertical Stand Kit (SP500)
39594002BU01-24-ATicket Alarm
39607400IFBD-HD04Interface Board (TSP640/TSP1000/SP700/HSP7000/TUP900 Series), RS232 Serial
39607411IFBD-HC04Parallel Interface Board (SP500/SP700/TSP640/TUP900/TSP1000/HSP7000 Series)
39607903IFBD-HE08Ethernet Interface Board (SP500/SP700/TSP1000/HSP7000 Series)
87992592RF76-D85-C17 2P 12PKPaper SP500, SP700: Original +1, 3 inch Width, 100 ft Length, 12 Rolls/Case, Blue Core